Collections Coordinator

Description

We are looking for a Collections Coordinator to support accounts receivable activities in Natick, Massachusetts. This role focuses on maintaining healthy customer accounts by following up on outstanding balances, researching payment issues, and helping ensure timely resolution of receivables. The ideal candidate is organized, detail-oriented, and comfortable working across billing, collections, and cash application processes.

Responsibilities:

- Work directly with customers and affiliated partners to address overdue invoices and establish practical repayment plans.

- Review receivables aging and account status regularly to identify delinquent balances, credit concerns, and potential financial exposure.

- Research billing questions and payment exceptions, resolving discrepancies and clearing unapplied cash in a timely manner.

- Maintain complete and accurate account documentation, including adjustments, credits, and collection follow-up notes.

- Assist with daily cash application support to ensure incoming payments are recorded and posted correctly.

- Perform account reconciliation activities for affiliate-related receivables and help resolve outstanding variances.

- Communicate collection status and account issues clearly to internal stakeholders to support effective decision-making.

Requirements - Experience supporting accounts receivable and commercial collections processes.

- Working knowledge of cash application, billing support, and payment posting activities.

- Ability to investigate account discrepancies and resolve billing or payment issues accurately.

- Strong attention to detail with the ability to maintain organized and reliable account records.

- Comfortable reviewing aging reports and identifying collection priorities or credit-related concerns.

- Effective communication skills for working with customers, affiliates, and internal teams.

- Proficiency with standard accounting or receivables systems and Microsoft Office tools.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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