Administrative Assistant

Administrative Assistant (Clerical Union) Community & Economic Development (CED) Department

The Community & Economic Development (CED) Department is seeking a self‑motivated, detail‑oriented individual committed to providing excellent customer service to fill a recently vacant Administrative Assistant position. This role involves a variety of administrative tasks to support the operations of the CED Department. The successful candidate should be highly organized, adaptable, and capable of managing multiple priorities in a dynamic environment, while working collaboratively and independently to help achieve the goals of the CED Department.

• Support CED front office duties, including responding to phone calls, emails, questions, and working with walk‑in customers in a professional manner.
• Provide routine administrative support for the CED Department.
• Support the CED Office Manager, Building Commissioner, and Director of CED by providing routine administrative and secretarial support.
• Deliver exceptional organizational, communication, and technology skills, and manage a wide range of administrative tasks in a fast‑paced, public‑facing environment.
• Provide excellent customer service to residents, applicants, landowners, and staff.
• Schedule meetings, site visits, and inspections, and manage calendars.
• Process a variety of permits (e.g., building, electrical, gas, parking, plumbing, signs, etc.).
• Support necessary research to complete public records requests.
• Maintain files, databases, and website updates.
• Prepare and maintain forms, reports, correspondence, and related information.
• Prepare meeting minutes and transcripts.
• Perform other duties as assigned.

The ideal candidate is well organized, customer‑service oriented, has excellent communication and time‑management skills, works collaboratively and independently.

• High school diploma or equivalent is required.
• Minimum of 2 years of Administrative Assistant, Clerical, Secretarial, Customer Service experience preferred.
• Experience with software such as Microsoft Office Suite (Word, PowerPoint, and Excel), Adobe, Google Workspace.
• Knowledge of Open Gov or other municipal permitting software is beneficial.
• Proficiency with office procedures and equipment (filing, copying, scanning, printing and faxing).
• General knowledge of municipal government operations is a plus.
• Bilingual is beneficial, but not required.

• Full‑time (37.5 hours/week) union position.
• Occasional evening meetings may be required.
• Pay range is from $26.5265 - $31.8887 per hour, with step increases outlined in the union agreement.
• Full health benefits, paid time off, paid holidays, and more.

Interested candidates should submit one combined PDF document that includes a cover letter and resume with a file name (last name, job title applying, Natick) to hr or to the Director of Human Resources, Town of Natick, 13 East Central Street, Natick, MA 01760.

Equal Opportunity Employer.