Restaurant General Manager

WHO WE ARE

Level
99 is a sprawling playground designed for adults with over 50 life-size mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level
99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leader board. Alongside the games, Level
99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level
99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level
99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit  for more details.

• Always seeking to connect with guests, cultivate relationships, and create regulars
• Uphold the standards set by Level
  99 and Night Shift Kitchen + Tap
• Recruit, hire, train and continually develop a team of hourly and salaried employees
• Drive sales through creative programming opportunities developed with the VP of Food & Beverage, VP of Operations, and VP of Marketing & Strategy
• Listen to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
• Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
• Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward on each shift
• Use and maintain all operational systems such as Toast POS system, Open Table, Sling, Lever, and others as needed
• Schedule hourly employees within a set area of responsibility, targeting levels that drive sales and achieve guest and team hospitality goals
• Measure performance of hourly team members using metrics set by the organization
• Coach team members on all aspects of hospitality and food and beverage service
• Utilize best practices during the shift to ensure Cost of Goods are maintained within target
• Ensure guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
• Responsible for ensuring events are optimally staffed with individuals that embody Level
  99’s cultural values
• Seamlessly work with and support food and beverage, events, and entertainment teams
• Other tasks, as assigned

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to be onsite 5 days a week, with an average of 9 hours per day over the course of the year. More may be required seasonally
• Able to work nine hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, and walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Able to work with all management teams to ensure optimal communication
• Ability to work well under pressure in a fast-pace, ever changing work environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office and Google Workspace
• Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level
  99 brand
• Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence

• Knowledge of a second language, particularly Spanish, a plus
• Minimum 5…