Front Desk - Customer Success Specialist
Job in
Natick, Middlesex County, Massachusetts, 01760, USA
Listed on 2026-05-22
Listing for:
Scrubadub-Auto-Wash-Centers-Inc.-
Full Time
position Listed on 2026-05-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Description
Join the Scruba Dub Team!
Are you passionate about delivering exceptional customer experiences? Scruba Dub Auto Wash Centers, New England's premier car wash, is seeking a dynamic Customer Success Specialist to join our team in Natick, MA.
What You’ll Do:- Provide top‑note customer service, both in-person and over the phone
- Educate customers about our products and services
- Efficiently troubleshoot and resolve customer concerns
- Maintain accurate customer records in our database
- Stay up-to-date on our evolving products and services
- Assist with our unlimited membership program
- Data entry from different reporting systems
- Small incident report triaging
- Maintain clean and organized office and lounge area
- Previous experience in customer service, sales, or a related field
- A knack for building strong relationships with customers
- The ability to juggle multiple tasks and prioritize effectively
- A positive and professional attitude
- Excellent written and verbal communication skills
- Proficiency in Gmail, Word, and Excel
- Competitive Pay: $20‑22 per hour, based on experience
- Comprehensive Benefits: Medical, dental, and vision insurance with employer contributions
- Paid Time Off: Enjoy paid vacation, sick, and holiday time
- Perks: Free car washes and discounts on detailing services
- Retirement Savings: 401(k) plan with a 3% employer match
- Educational Opportunities: Tuition reimbursement and scholarships available
- Join a fun, Award‑Winning team! We’re recognized as a 2024 Top Workplace. Ready to discover why? Apply today!
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Microsoft Excel: 1 year (Required)
- Microsoft Word: 1 year (Required)
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