Customer Service Representative

Full Time Natick, MA, US

5 days ago Requisition

Salary Range: $22.00 To $24.00 Hourly

Are you highly motivated, detailed, reliable, and customer service‑focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity! If you are tired of mediocre jobs, allow us to take you out of the average and put you into the future of the collision repair business.

Each teammate is a valued part of the repair process. We support each team member with the training and technology needed to succeed. This position is one of the most important! We are in the people business; we just happen to fix cars.

• Medical, dental, and vision insurance options for you and your family (including domestic partners).
• $50,000 employer‑paid life insurance policy.
• 401K plan with an employer match.
• Employee Assistance Program including confidential counseling on relationships, stress, and substance abuse.
• Work/life benefits including personal, financial, and legal assistance.
• Self‑help benefits and peak performance coaching.
• Lifestyle saving benefits for wellness, shopping, and travel.
• Personal development and training.
• Health savings account to assist with medical bills.
• Paid time off and 8 paid holidays, including Black Friday, plus a floating birthday holiday.
• Growth opportunities within our company.

The specific pay rate/salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and the job location.

• Provide exceptional customer service in person and over the phone, keeping customers informed throughout their repair.
• Perform light accounts receivable and other administrative duties.
• Assist with the shop’s day‑to‑day operations.
• Handle receptionist duties, welcome visitors, answer and direct inbound calls, and forward inquiries.
• Schedule customer appointments and determine customer needs calmly and professionally.
• Enter customer information into computer software efficiently and accurately.
• Make outbound calls to update customers about repair status and contact insurance companies for status and payments.
• Consistently sort, check, and forward e‑mails.
• Maintain a safe and clean reception area.
• Create and manage both digital and hard‑copy filing systems for all insurance partners.
• Perform clerical work such as filing, photocopying, transcribing, faxing, taking memos, and organizing documents.
• Manage accounts receivable, entering customer payments.
• Maintain inventory of office supplies and reorder when necessary.
• Provide administrative support to the collision consultants and accountant.

• Must be at least 18 years of age.
• Ability to perform in a fast‑paced, sometimes stressful, high‑volume environment.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Trustworthy with a high degree of integrity.
• Excellent written and verbal communication skills.
• Resourceful and proactive when issues arise.
• Ability to remain calm under pressure.
• Excellent organizational skills.
• Multitasking and time‑management skills, with ability to prioritize tasks.
• Excellent customer service attitude.

We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.