Customer Service Representative

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to support our customers and contribute to our continued growth. Approximately 75% of this role involves speaking with customers—primarily on the phone, with some in-person interaction—and conducting follow-ups. The remaining 25% consists of administrative tasks, documentation, and internal coordination.

The ideal candidate is personable, enjoys conversation, communicates clearly, and thrives in a small‑team environment.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide clear and accurate information regarding products, services, and ongoing projects.
• Conduct outbound follow-up calls to ensure customer satisfaction and address outstanding needs.
• Maintain excellent phone etiquette and a friendly, customer‑first attitude.
• Assist customers with order processing, payments, and billing inquiries.
• Accurately document all customer interactions and updates in company systems.
• Perform administrative tasks related to order tracking, scheduling, and data entry.
• Work closely with team members to troubleshoot and resolve customer concerns.
• Uphold company policies while ensuring a positive customer experience.

• Strong verbal communication skills with the ability to speak clearly and confidently.
• Previous experience in customer service or client‑facing roles required.
• Comfortable talking on the phone and conducting follow‑up calls.
• Ability to navigate computer systems efficiently.
• Experience handling payments or invoices is a plus.
• Outbound calling experience is helpful but not required.
• Ability to manage multiple tasks while remaining calm and organized.
• Positive attitude, willingness to learn, and strong time‑management skills.
• Experience in printing or mailing industries is a plus, but not required—training provided.
• Must work well in a small‑company, team‑oriented environment.

• Supportive, friendly team culture
• Stable and rapidly growing company
• Opportunity to learn new skills and grow professionally
• A workplace you can truly enjoy and feel proud of

Job Type: Full-time

Benefits:

• Flexible schedule

Experience:

• Call center: 1 year (Required)
• Data entry: 1 year (Required)

Ability to Commute:

• Natick, MA 01760 (Required)

Work Location:

In person