Fraud Prevention Specialist

Fraud Prevention Specialist# Fraud Prevention Specialist Natick, MA 01760## Overview Salary Range $65,959.00 - $85,142.00 Hourly Position Type Full Time Job Shift Day Category Banking ## Description
** Position Description
***
* Title:

** Fraud Prevention Specialist
** Department:
** Deposit Operations
*
* Reports to:

** Fraud Prevention Supervisor
** Supervises:
** None
* * Classification:
** Non-exempt
** Date Prepared:
** August 6, 2025
** Summary / Objective
** Responsible to identify, review, investigate and resolve fraud activity.  This includes reviewing transactional activities, respond to internal inquiries and perform preliminary investigations.
** Experience &

Education Requirements:

*** Bachelor’s degree or equivalent work experience
* Two or more years of experience in the financial industry or similar environment, such as Customer Service, Operations or Fraud Prevention
* Must possess advance computer skills, including but not limited to proficiency in Microsoft office
** Specific

Job Functions:

*** Responsible for maintaining investigations while maintaining proper case follow-up and resolution
* Processes daily mobile check deposit files
* Process and analyze customer fraud claims including check fraud and Electronic Funds Transfer (EFT) according to regulatory guidelines and Bank policies and procedures
* Review and respond to Verafin alerts with the intent of detecting, intercepting, mitigating or preventing fraud
* Constantly monitor customer and transactional records to identify unauthorized transactions and fraudulent accounts.
* Compose and issue alerts to appropriate departments, based on fraud trends and fraud
* Provides support and assistance relative to branch operational activities.
* Participates in operational and fraud training meetings.  Attends seminars regarding banking industry activities
* Keeps informed of relative changes in Bank policies, procedure and products## Qualifications
** Required knowledge, skills & abilities:
*** Good understanding of bank operations and knowledge of fraud/loss prevention
* Effective written and verbal communication skills
* Strong analytical skills and attention to detail
* Ability to apply critical thinking and problem- solving skills
* Ability to build and promote teamwork, to work collaboratively with others
* Completion of in-house training programs or other approved training programs
* Compliance with BSA regulations as appropriate to the position
* Good understanding of spreadsheets
* Ability to recognize various issues that may require further research and/or investigation in order to consider possible solutions
** Physical Demands and Work Environment:
*** Ability to use standard equipment such as computers, phones, photocopiers
* Requires manual dexterity and sitting for longer periods of time
* Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours
** Other Duties
** This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore, required.
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