Medical Assistant, Primary Care

Site:
Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Join a growing, patient-centered primary care team in Natick! As our practice expands, we're seeking a 40-hour, full-time Medical Assistant who is passionate about delivering exceptional care and creating a positive patient experience. Located at 307 West Central Street in Natick, MA, our practice offers a full range of primary care services – from routine check-ups and health screenings to complex diagnostic evaluation and treatment.

This role will be on-site Monday through Friday 8:00am-4:30pm.

Our Medical Assistants play an integral part in the operations of our community-based physician practices. Dedicated to clinical support, the Medical Assistant ensures a smooth patient flow within the practice and assists in the examination and treatment of patients under the direction of physician or advanced practitioner.

The ideal candidate will have completed a Medical Assistant training program or possess at least one year of professional Medical Assistant experience and hold a national MA certification (AAMA, AMT, NHA, or NCCT).Summary The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow.

This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes Essential Functions-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.

-Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.

-Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.

-Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.

-Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.

-Maintains inventory of immunizations and check expiration dates.

-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.

-Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications Education High  School Diploma or Equivalent required

Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials Basic Life Support [BLS Certification] preferred

Certified Medical Assistant [National Certification] - preferred

Experience

Direct MA experience or medical field work 1-2 years required

Knowledge,

Skills and Abilities

- Strong interpersonal and communication skills are essential for success in this position.

- Ability to prioritize tasks in complex and busy environments.

- Accuracy and attention to detail.

- Comply with all local, state, and federal privacy and confidentiality rules and regulations.

- Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.

- Comprehensive knowledge of medical terminology, procedures, and protocols.

- Proficiency in electronic health record (EHR) systems and medical office software.

- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to…