Operations Manager

We are seeking a highly organized and experienced Operations Manager to oversee the housekeeping, front office, and breakfast areas at Hampton Inn Boston-Natick. The ideal candidate will ensure seamless daily operations, maintain high standards of guest service, and lead teams to exceed company goals. This role requires strong leadership, excellent communication skills, and a commitment to enhancing the guest experience.

• Oversee and coordinate the daily operations of housekeeping, front office, and breakfast services.
• Develop and implement operational policies and procedures to ensure efficiency and quality.
• Train, mentor, and manage department supervisors and staff to maintain high performance and professionalism.
• Create schedules and monitor staffing levels to meet operational needs while controlling labor costs.
• Monitor guest feedback and resolve any issues to maintain excellent customer satisfaction.
• Collaborate with other departments to support overall hotel operations and business objectives.
• Ensure compliance with health, safety, and regulatory requirements.

• 3 years proven experience in hospitality management, preferably overseeing multiple departments.
• Strong leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient with operational software and Microsoft Office Suite.
• Ability to work weekends and holidays.

• Competitive compensation between $65,000.00 - $70,000.00 per year, paid bi-weekly.
• Opportunity to work in a supportive and dynamic team environment.
• Employee discounts.
• Career growth and development opportunities within the company.
• Medical, Dental, Vision and 401(k)
• Free Parking

Hampton Inn Boston-Natick is part of a renowned hospitality brand committed to providing exceptional guest experiences. Located in Natick, MA, our hotel prides itself on delivering quality service in a welcoming environment. We value our employees and strive to create a positive workplace culture that fosters growth and success.