ServiceNow Project Manager

Service Now Project Manager is responsible for planning, coordinating, and managing the successful delivery of Service Now implementation, enhancement, and modernization projects. Service Now Project manager

Location: Natick, MA (on-site)

Company Overview: SOFtact Solutions (STS) is a customer-first, mission-driven technology solutions and strategic advisory team, Woman-Owned Small Business (WOSB) with CMMC Level 2 (C3

PAO) certification, dedicated to serving the Department of War, Special Operations communities, civilian agencies, and commercial sectors. Our core capabilities include strategic advisory; enterprise Service Now solutions; emerging AI and quantum security solutions; integrated mission IT solutions; and full lifecycle program management.

Position Summary: The Service Now Project Manager is responsible for planning, coordinating, and managing the successful delivery of Service Now implementation, enhancement, and modernization projects. This role leads cross-functional teams through all phases of the project lifecycle while ensuring projects are delivered on schedule, within budget, and in accordance with customer requirements and Service Now best practices.

The Project Manager serves as the primary point of contact for project execution, working closely with government stakeholders, technical teams, and business partners to deliver secure, scalable, and high-quality Service Now solutions.

Key Responsibilities:

• Plan, execute, monitor, and close Service Now implementation and enhancement projects
• Develop and maintain project management plans, schedules, milestones, and resource plans
• Coordinate project activities across architects, developers, administrators, business analysts, testers, and customer stakeholders
• Manage project scope, schedule, budget, risks, issues, and dependencies
• Facilitate project kickoff meetings, Agile ceremonies, status meetings, and executive briefings
• Track project progress and prepare weekly and monthly status reports
• Ensure adherence to Service Now implementation methodology, organizational governance, and quality standards
• Collaborate with business and technical teams to prioritize requirements and manage project deliverables
• Coordinate change management activities, release planning, testing, and production deployments
• Monitor project performance using key performance indicators (KPIs) and recommend corrective actions when necessary
• Identify and mitigate project risks while maintaining proactive communication with stakeholders
• Support contract deliverables, compliance requirements, and customer acceptance activities
• Promote continuous process improvement and adoption of Service Now best practices

Required Qualifications:

• 5+ years of project management experience leading enterprise IT initiatives for the U.S. Army and/or the Department of War
• Experience managing projects using Agile or Scrum methodologies
• Strong knowledge of project planning, budgeting, scheduling, and risk management
• Excellent organizational, communication, leadership, and stakeholder management skills
• Experience supporting federal government IT programs is highly preferred

Preferred Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field (or equivalent experience)
• Project Management Professional (PMP)
• Certified Scrum Master (CSM)
• ITIL 4 Foundation Certification
• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist (CIS)
• SAFe Agilist or equivalent Agile certification

Security

Qualifications:

• U.S. Citizen
• Active Secret clearance preferred

Benefits:

• Competitive salary and comprehensive benefits package
• 100% paid healthcare
• Remote work flexibility
• Tuition reimbursement
• Professional growth and development opportunities in a dynamic, collaborative environment

Equal Opportunity

Employer:

SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.