Customer Support Specialist

Job Objective

MTP Software is looking to expand its highly effective and energized Professional Services organization by hiring a Customer Support Specialist. The primary focus of this role is to provide end‑user and first‑tier technical support and assistance to MTP Software's customers in order to help them fully utilize their investment in MTP Software's products.

• Be a strong customer advocate
• Acquire and maintain an intimate understanding of all MTP Software products, tools, customers, and customer needs.
• Provide end‑user support to customers via telephone, email and remote desktop.
• Provide first‑tier technical assistance to customers via telephone, email and remote desktop.
• Escalate technical support issues to senior support staff and the development team as necessary.
• Document commonly‑encountered issues and solutions in the company's Knowledge Base.
• Assist with customer implementations as needed.
• Assist the sales team by preparing, configuring and maintaining product demonstrations.

• Bachelor's or Associate's degree
• Ability to work in a fast paced environment
• Ability to manage multiple tasks
• Strong oral/written communication and listening abilities
• Excellent problem‑solving skills
• Experience working with the Windows operating system
• A professional, can‑do attitude, and the desire to learn something new every day
• Ability to work independently and in a team setting

• Familiarity or experience with Microsoft Outlook, Excel, Word, Access and/or SQL Server
• Familiarity or experience with HTML and/or web‑design software
• Graphic design skills and/or experience with Adobe Photoshop or Flash
• Experience with one or more programming languages