Senior Product Manager or Director of Product, Intelligence Platform & Enterprise Services

Aila Technologies is the leading provider of frontline intelligence that enables the world's largest enterprises to operate faster, smarter, and more reliably. Our unified platform includes computer vision, on-device AI, and next-generation services that redefine and automate critical workflows for retail, healthcare, transportation, and manufacturing. We empower employees, modernize operations, and deliver exceptional experiences.

We’re an entrepreneurial team focused on solving real operational challenges for large organizations. Our collaborative, hands-on culture empowers individuals to take ownership, move quickly, and make a meaningful impact as we continue to scale.

Aila is hiring a senior product leader for our software platform that turns fleet and operations data into answers for mission-critical applications. Enterprises run their most important frontline work on mobile and edge devices: checking a customer in, completing a transaction, verifying an item. Today, they can see that the fleet is healthy and the app is running, but there is so much more opportunity to aid frontline workers and their technology teams.

Aila’s intelligence platform enables a new, holistic, and proactive approach to device monitoring and health, dramatically increasing uptime while reducing costly RMAs and service events for our enterprise customers. This role is accountable for the intelligence platform that unlocks greater outcomes for frontline operators, from start to finish. That intelligence also powers Aila's enterprise services: the deployment, managed-service, and fleet-operations offerings that keep customer solutions running.

You’ll report to the Head of Product and work closely with software engineering, data, design, sales, partnerships, and customer success. The role spans from intelligence platform business strategy to roadmap to the detail of an SDK interface to a single dashboard view. It includes spending time with the people who run device fleets for a living so that we have a deep understanding of our customers' needs, while tracking and keeping us ahead of our competitors.

We’re flexible on level: the role can be an individual contributor who leads through influence, or a Director of Product willing to roll up their sleeves now and potentially build a small team in the future.

• Lead the strategy and roadmap for Aila’s intelligence platform, from the on-device SDK capabilities through the data pipeline to the dashboards and alerts customers rely on
• Decide what to build and what to pass on beyond the current foundation: the platform could measure almost anything, and the craft is prioritizing the signals and views that have the greatest impact for our customers
• Evolve the business case for the platform over time (pricing, bundling, recurring revenue, and how software attaches to Aila’s hardware) and defend it with leadership
• Turn the questions operators actually ask into product: data models, SDK capabilities, dashboards, and alerts
• Work with engineering on the parts that define the product: what gets measured on the device, how a customer describes the work that matters to them, and how millions of events become one clear answer
• Make the developer experience a feature: a customer’s engineer/agent should be able to instrument a workflow in an afternoon through clean, well-documented interfaces
• Design to make dense fleet and workflow data legible to an operator who has five minutes and a problem
• Define how the platform works alongside the tools enterprises already run, adding a layer they don’t have rather than replacing one they do
• Build tight feedback loops with the people who manage technology deployments, and decide what graduates from customer conversation to committed roadmap: one win is bespoke, ten wins make a repeatable solution
• Spend time with customers and prospects in our priority industry verticals, so the roadmap stays grounded in real workflows and success is measured by customer outcomes
• Bring what you learn in the field back to engineering and go-to-market to sharpen positioning and decide what to build next
• Work with sales, partnerships, marketing, and solution…