Help Desk Specialist: IT Support & Onboarding
Job in
Natick, Middlesex County, Massachusetts, 01760, USA
Listed on 2026-09-07
Listing for:
Cogeco Ontario
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Cognex is hiring for a Help Desk Support role based onsite five days per week in the US. You will provide first‑line IT support for end users, onboard new Cognoids, monitor help desk metrics, and maintain systems while developing training materials.
The role emphasizes automation, documentation, and vendor coordination to improve efficiency. The ideal candidate has 1–5 years in IT support, strong communication, and familiarity with O365, Teams, SharePoint, Azure AD, and ITIL practices.
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