MRECC Network & Systems Engineer

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Town of Natick / Middlesex Regional Emergency Communications Center (MRECC)

Department: MRECC

FLSA Status: Exempt

Reports To: MRECC Executive Director

Salary Range:$110,000 - $130,000 annually, commensurate with qualifications and experience

The Town of Natick is seeking an experienced Network & Systems Engineer to support the Middlesex Regional Emergency Communications Center (MRECC), a regional 9-1-1 emergency communications center serving multiple communities.

This is a unique opportunity for an experienced IT professional to take a lead role in developing, supporting, and maintaining the technology environment of a new regional public safety communications center.

This position will initially be employed by the Town of Natick and assigned exclusively to MRECC. From the date of hire, the Network & Systems Engineer will report directly to the MRECC Executive Director. The position is expected to transition to direct MRECC employment as MRECC completes its organizational transition.

The Network & Systems Engineer is MRECC's primary information technology professional and is responsible for the reliable, secure, and continuous operation of MRECC's technology infrastructure and mission-critical public safety systems.

The position will independently administer and support MRECC's network, servers, telecommunications infrastructure, cybersecurity environment, workstations, applications, and public safety technology systems. The Network & Systems Engineer will also coordinate extensively with member-community IT departments, public safety agencies, State 911, technology vendors, contractors, and service providers.

Because MRECC operates 24 hours a day, 365 days a year, the successful candidate must understand the operational importance of system availability and be capable of responding to critical technology incidents when necessary.

• Administer, monitor, maintain, and secure MRECC network, server, virtualization, storage, wireless, firewall, telecommunications, and endpoint infrastructure.
• Maintain system availability and troubleshoot complex network, server, application, connectivity, and hardware issues.
• Support and coordinate MRECC's mission-critical public safety technology, including Computer-Aided Dispatch (CAD) and CAD interfaces, 9-1-1 systems, radio-related systems, records management systems, fire station alerting, GIS/mapping, logging recorders, and other emergency communications applications.
• Coordinate system integration and connectivity between MRECC, member communities, public safety agencies, State 911, vendors, and external systems.
• Manage cybersecurity protections, user access, system permissions, patching, vulnerability remediation, and related security controls.
• Administer backup and recovery systems and assist with disaster recovery, business continuity, and technology components of continuity-of-operations planning.
• Coordinate technology vendors, contractors, support agreements, service calls, upgrades, system implementations, and technology projects.
• Maintain accurate network diagrams, system documentation, inventories, configuration information, and technical procedures.
• Assist MRECC leadership with technology planning, procurement, budgeting, system lifecycle planning, and evaluation of future technology needs.
• Provide technical assistance and support to MRECC personnel.
• Participate in scheduled after-hours maintenance and respond to critical technology incidents outside normal business hours when necessary.

A combination of education, professional experience, technical training, and certifications demonstrating the knowledge and abilities necessary to perform the responsibilities of the position.

Preferred qualifications include:

• Bachelor's degree in information technology, computer science, cybersecurity, network administration, information systems, or a related field, or equivalent professional experience.
• At least five years of progressively responsible experience administering enterprise networks, servers, infrastructure, or information systems.
• Demonstrated ability to independently troubleshoot and maintain complex network and server environments.
• Strong knowledge of TCP/IP networking, routing and switching, VLANs, firewalls, VPNs, Windows Server, Active Directory, DNS, DHCP, virtualization, enterprise backup and recovery, wireless networking, endpoint management, and cybersecurity.
• Experience working with technology vendors, contractors, and service providers.
• Experience supporting a 24/7, high-availability, or other mission-critical environment strongly preferred.
• Experience supporting public safety, emergency communications, municipal government, healthcare, utilities, or another mission-critical…