Practice Manager, Primary Care

We are seeking a full-time Practice Manager to oversee daily operations of two Primary Care practices! They are located at 307 West Central Street in Natick, MA and 981 Worcester Street in Wellesley, MA.

We offer a full range of primary care services for patients at both sites – from routine check-ups and health screenings to complex diagnostic evaluation and treatment. We diagnose and treat acute and chronic illnesses, and promote general health, disease prevention and overall well‑being.

This Practice Manager will oversee a current team of 3 providers and 6 staff members (clinical and non‑clinical) in Natick; the practice plans to grow to a team of up to 6 providers and 12 staff members. In Wellesley, the Manager will oversee a team of 6 providers and 9 staff members (clinical and non‑clinical).

In addition to leading day‑to‑day operations, the Practice Manager will play a key role in driving strategic growth initiatives, helping to expand both practices by enhancing operational efficiency, supporting provider recruitment and retention, improving patient access and identifying opportunities to grow services and patient volume. The Manager is expected to maintain an onsite presence for the majority of operating hours (Monday through Friday, 8:00 a.m. – 5:00 p.m.).

In collaboration with the Director of Operations, Primary Care and the Medical Directors, the Practice Manager will be responsible for all aspects of site operations, oversight of budgets and quality measures, and will work collaboratively with administrative, clinical and leadership teams to achieve operational and clinical care goals.

• Responsible for single‑site practice or smaller multi‑site practices (3 or more locations).
• Provides direct supervision of administrative and clinical support staff and operational duties and functions.
• As a member of the leadership team, provides administrative cross‑coverage to manage staffing and/or operational issues.
• Does this position require Patient Care? No

• Oversees the day‑to‑day administrative performance of secretarial and clinical support staff and manages staff schedules.
• Evaluates daily staffing needs and coordinates replacement of staff.
• Performs hiring, orientation and evaluation of staff; administers corrective action if appropriate.
• Assists in the career development of practice employees through ongoing coaching, counseling and training.
• Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to.
• Evaluates, develops and implements administrative systems and procedures designed to maximize practice operations; regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
• Collaborates with practice leaders on the preparation of the practice's annual budgets.
• Oversees the department's payroll, including the resolution of payroll issues; monitors patient billing activity to ensure compliance with revenue procedures.

Bachelor's Degree in a Related Field of Study required.

Can this role accept experience in lieu of a degree? Yes.

• Supervisory experience 5‑7 years required.
• Experience working in a healthcare environment 5‑7 years required.

• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time‑management skills.
• Strong analytical and math skills.
• Knowledge of accounting principles, physician billing and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

The ideal candidate is a motivated leader seeking longevity in their career and the opportunity to be part of a multidisciplinary team committed to respect, collaboration and high‑quality patient care. We are looking for an adaptable and dynamic people leader with proven operational experience who is proactive, autonomous and brings a strategic, creative mindset to problem‑solving and continuous improvement. The ideal candidate excels at building relationships, motivating teams and aligning individuals around shared goals while serving as an effective communicator and collaborator.

Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment.