Store Office Team Leader

Do you love working in retail AND an office setting? Does motivating a retail office team excite you? If so, working in our store office might be for you. It will give you a balance of face-to-face customer service, variety of administrative duties and the excitement of leading a team.
The schedule varies and does include days, night and weekends.

• Great Benefits – medical, dental, vision, employee discount and more!
• Flexible work schedule
• Fast paced environment – Your days will fly by.
• Career growth – The possibilities are endless.
• The best of both worlds – Work in an office position and in a retail environment to WOW our customers in person and over the phone
• Helping your team grow and develop

At Jordan’s, We Live The J-Way! Our Average Employee Tenure Is 12 Years! Every Day, Our Team Embodies Values That Make a Real Difference

• We Care… a Lot– because kindness and support are at the heart of everything we do.
• We Do the Right Thing– integrity is non-negotiable.
• We Dare to Think Differently– innovation keeps us ahead of the game.
• We Make Work Fun– yes, fun! Because great energy fuels great work.

• Assisting Office Supervisor in training store office employees and evaluating and coaching store office employees and scheduling
• Leading, motivating, and developing your team
• Reconciling cash and checks in drawer at end of shift
• Preparing daily deposits, securing cash bags and depositing in safe
• Coordinating and balancing daily transactions, preparing daily deposit slips, check list and opening/closing reports
• Processing sales orders, payments, gift certificates, special orders, miscellaneous credits, credit memos, voids and deliveries
• Providing support and customer service to sales/sales managers
• Contacting and responding to customers to resolve delivery and service issues, inquiries concerning order status, delivery dates, refunds, financed billing and other office related questions

• Be able to lead and mentor a team and be a role model
• Proficient computer skills and ability to learn new programs
• Ability to interact with customers in a friendly and courteous manner
• Excellent mathematical and organizational skills
• Must be able to read and communicate effectively
• 2-3 years of retail experience in a related field preferred

Pay Range: $20.60-$25.75 per hour. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.