Cheese- Assistant Manager

Overview

Work with cheese manager to plan, organize, lead, coordinate and optimize materials and human resources in the cheese department to provide variety and high-quality merchandise; ensure appealing displays to maximize sales and profits while delivering great customer service. The Assistant Cheese Manager will function as the department manager in his/her absence.

• Provide an open-door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Commit to the “Golden Rule” and work with associates to build a strong cheese team.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Ensure the department achieves the standards of performance as outlined in the work and merchandising plan.
• Possess good communication skills and the ability to conduct and facilitate department meetings.
• Ensure all new department associates receive proper review and training of job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Offer product suggestions.
• Guarantee the best-trained cheese team in the industry. Train and develop associates in accordance with the company policy and procedures.
• Complete onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Ensure compliance with company policies and procedures, and all state and federal laws applicable to the industry (e.g., dress code, labor/scheduling laws, sanitation regulations).
• Plan work schedules and breaks.
• Prepare, wrap, weigh, label and price cheeses, and any other cheese shop related products.
• Ensure the department is merchandised in accordance with community needs and department sales and merchandising initiatives.
• Stock display cases and rotate cheese merchandise in accordance with company policy and product code dates (first in, first out).
• Receive and unload delivery; store product in designated area to ensure freshness.
• Maintain accurate records (receiving logs, invoices, inventory, etc.), and respond timely to department mail.
• Practice cleanliness and proper sanitation procedures.
• Monitor the cooler and display cases for correct temperature settings to assure product quality; report refrigeration issues promptly.
• Ensure sales and work areas are swept, clean, orderly and free from safety hazards; report hazards to management.

• Must be 18 years of age.
• High school diploma or equivalent.
• Successful experience in cheese operation (i.e., merchandising, ordering, inventorying, and pricing).
• Complete training in the cheese operation.
• Ability to display initiative and work with limited supervision.
• Must be Servsafe certified.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

• Restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment.
• Promote sampling merchandise.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns or property defacement.
• Other duties as assigned by management.

The physical demands and safety risk factors are listed below as part of the job description and may occur during each work shift.

• Physical Demands: Pushing up to 300 lbs, lifting up to 45 lbs, climbing up to 8 feet, sitting, kneeling, crawling, and crouching. Occasional to frequent requirements vary by task.
• Frequency: 1-33% (Occasional); 34-66% (Frequently); 67-100% (Continuously).
• Safety Risk Factors: Loud noise, slippery or cluttered floor, hazardous cleaning solutions, skin contact with irritants, toxic exposure, nuisance dust, fumes, and sprays.
• Machines, tools, and equipment: Cheese knives, wire cutters, knives, wrappers, scale, slicer, pricing gun, dishwasher, cooler, sink, trash compactor, baler, and cleaning supplies.
• Working Conditions: Indoor environment with possible cold temperatures and wet/humid conditions.

Hiring Range: In accordance with MA Pay Transparency requirements, the hiring range for this position is $19.40 - $25.20 per hour. Salaries vary based on factors including education, experience, qualifications, and internal equity.