Store Manager - Zales - Natick Mall

Store Manager

Reports to:

District Manager. Responsible for leading daily store operations, driving sales, profitability, customer satisfaction, inventory control, brand representation, and team development.

• Communicate performance expectations and ensure staff understand impact of performance on company success.
• Coach and develop staff to consistently represent the brand and execute store visual standards.
• Implement corporate plans and initiatives to deliver a best-in-class customer experience.
• Ensure exceptional customer service through training, outreach, and timely resolution of customer issues.
• Achieve sales projections and quotas, develop strategies to maximize sales potential and identify opportunities for improvement.
• Analyze operational reports, recognize trends, and propose action plans to address issues.
• Collaborate with neighboring stores to foster open communication and shared objectives.
• Promote a People-First environment focused on diversity and inclusion.
• Recruit, onboard, and coach talent, maintaining accurate records and supporting reward eligibility.
• Maintain store cleanliness, compliance, and profitability by controlling discounting, expenses, payroll, and repair departments.
• Schedule work hours to cover business needs, including peak periods, and perform additional duties as assigned.

• Education:
  
  Minimum of 2 years of college (preferred).
• Experience:
  
  Minimum 3 years retail sales experience, or 2 years sales experience plus at least 1 year retail management experience. Preference for specialty retail or jewelry experience and DCA certification.
• Technical
  
  Skills:
  
  Advanced communication, MS Office proficiency, strong interpersonal, presentation, conflict‑management, and organizational skills.
• Languages:
  
  Bilingual skills are a plus.
• Other:
  Ability to work independently, set priorities, delegate, and explain detailed information clearly.
• Physical:
  Ability to stand, reach, move merchandise, lift up to 10 lbs., and have visual acuity to discern gemstone quality. Works regular week including weekends, evenings, holidays, and extended hours; travel for training may be required.

Employee must communicate with others, stand, reach, move between display cases, sit, stoop, bend, kneel or crouch, lift or move up to 10 lbs., and have visual acuity to discern gemstone differences. Works regular week including weekends, evenings, holidays, and extended hours. Travel for training and business meetings may be required.

Base pay $50,000 - $81,300 plus commission on sales. Final pay determined by experience and qualifications.

Signet Jewelers is an equal‑opportunity employer committed to promoting diversity at all levels. We encourage women and minorities to apply for management opportunities.