Store Manager - Kay Jewelers - Natick Mall

Store Manager – Kay Jewelers (Signet Jewelers)

Reporting to the District Manager (DM), the Store Manager (SM) leads the day‑to‑day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.

Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.

Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow‑up and customer outreach. Compiles and follows up on customer requests.

Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct. Reviews and analyzes reports, identifies trends and develops plans to address issues.

Demonstrates a commitment to the Company’s People First vision. Responsible for the selection and development of talent to drive store growth. Provides onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals, and monitors progress.

Responsible for establishing a positive, professional work atmosphere in which team members can bring their full selves to work and want to do their best. Ensures all team members, guests and vendors are treated with respect and valued for their contribution.

Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information. Maintains the neatness and cleanliness of the location. Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll, and repair departments.

During non‑peak periods, managers should aim for a five‑day, 40‑hour work week. A combination of opening and closing shifts is scheduled throughout the week, keeping in mind operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Hours will increase during peak selling periods.

Education
Minimum of 2 years of college education preferred.

Experience

• At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1 year of retail management experience. Preference will be given to candidates with specialty retail or jewelry experience and those who are Diamond Council of America (DCA) certified.

Technical and Other Skills

• Advanced communication skills, written and verbal. Proficient with computers, with advanced proficiency in MS Office and related business, technology, and communication tools. Strong interpersonal, presentation, problem‑solving and conflict‑management skills. Ability to work independently, set priorities, develop plans and delegate effectively.

Additional Language(s)

Required:

Bilingual skills are a plus.

Regularly required to stand, reach with hands and arms, and move between display cases to handle and/or feel merchandise. Requires sitting, stooping, bending, kneeling or crouching as needed and lifting up to 10 pounds. Visual acuity is required to discern differences in gemstone quality. Standard workweek includes weekends, evenings, holidays and extended hours. Travel to training sessions and business meetings, including air travel and overnight travel, may be required.

Base pay range: $50,000 – $81,300 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in the online registry system to express your interest in a management position.