Sales Associate, Part Time Flex, Natick - Pottery Barn Kids and Teen

About the Role

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast‑paced, specialty retail environment.

You’re excited about this opportunity because you will…

• Provide sincere, friendly and energetic customer service, exemplifying World‑Class service standards.
• Achieve established sales and contest goals, maintaining knowledge of current sales and promotions.
• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Utilize effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including features and benefits.
• Efficiently and accurately perform register transactions (sales, returns, and exchanges).
• Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting.
• Uphold store maintenance and cleanliness standards, straightening, cleaning, and helping maintain the stockroom as needed.
• Process, ticket, and restock merchandise as needed.
• Perform other duties as assigned by management.
• Comply with all Company policies and procedures.

• Love to sell, can articulate a proven ability to exceed selling goals and most importantly can close a sale.
• Succeed in a team environment, while being able to work independently and manage your own time.
• Thrive in an entrepreneurial environment and are constantly looking for ways to think outside‑the‑box.
• Know what questions to ask customers to understand their personal cooking style and needs.
• Enjoy discovering the customer’s style, lifestyle, and story to connect them to the right products.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• Most successful when provided with clearly defined daily sales goals and metrics.

• Ability to be mobile on the sales floor for extended periods of time.
• Ability to operate POS system.
• Ability to lift and mobilize medium to large items (up to 75 lbs.) while utilizing appropriate equipment and safety techniques.
• 1‑2 years customer service experience and retail sales experience (specialty retail preferred, but not required).
• High school diploma or equivalent preferred.
• Full‑time associates are expected to have open availability to meet the needs of the business.
• Part‑Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day;
  
  an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Competitive compensation package: pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be $17.00–$18.00 per hour.

• Generous discount on all Williams‑Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program that supports physical, financial and emotional health.
• Paid vacations and holidays (full‑time).
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time).

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H‑1B or other employment‑based immigration).

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.