Team Leader, Retail

Title:

Team Leader

Location:

Natick Mall

As a Sales Supervisor, your role is to lead by example and ensure the team delivers outstanding customer service. You support the Assistant Store Manager in daily operations, drive sales performance, and help create a motivating and collaborative store environment. Your leadership plays a key role in achieving targets and maintaining high operational and visual standards.

• Delivering excellent customer service
• Supervising and supporting the sales team on the shop floor
• Leading daily briefs and setting team goals in alignment with store targets
• Supporting with visual merchandising and maintaining brand presentation standards
• Assisting in training and onboarding new team members
• Monitoring and executing daily store operations, including stock management
• Acting as a keyholder and supporting opening/closing procedures

• You have experience in a similar role
• You like to interact with people
• You are interested in fashion
• You have good communication skills
• You thrive in a constantly moving environment
• You have a result‑driven mindset

• A flexible schedule and access to training programs
• Always have an incredible sense of style with our staff discount
• The possibility to grow your career with JACK & JONES / BESTSELLER
• A workplace where you are surrounded by fun, trendy collections, which is also part of an international fashion company in full development

We provide equal opportunities for everyone, irrespective of gender, age, ethnicity, national origin, sexual orientation, disability, or religious background.