Key Lead - Natick Mall, abercrombie kids

Job Description

The Key Lead is responsible for ensuring all customers receive quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team and is responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

• Schedule will vary weekly; expect to work at least 12-16 hours per week.
• Required availability on Saturdays, Sundays, and certain holidays.
• During peak time frames, hours will increase to support business needs.

• High school diploma/G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required; experience leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal and communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail‑oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

As an Abercrombie & Fitch Co. associate you’ll be eligible to participate in a variety of benefit programs designed to fit your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Quarterly sales incentive bonus
• Merchandise discount
• Opportunities for career advancement
• Opportunity to become a brand affiliate
• Training and development
• A global team of people who’ll celebrate you for being you

Starting rate: $18.85 per hour (Recruiting pay range: $18.85-$18.85 per hour). The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.