Department Manager

TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.

KEY RESPONSIBILITIES:

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service o Greet and welcome every customer warmly and with enthusiasm o Understand customer needs by asking open-ended questions o Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge o Suggest additional items to build onto sales by utilizing effective selling techniques o Thank the customer sincerely and invite them to return and shop with us again

Be a TPS Brand Ambassador Build customer loyalty by being friendly, attentive and respectful of customers

Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs

Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required

Professional attire, demeanor, appearance and compliance to company dress code required

Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business

Demonstrate a commitment to training and development utilizing all training resources available

Demonstrate initiative to cross train in all departments to support bench strength in department leadership

Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards

Lead and execute completion of company directives within appropriate time frames

Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners

Maintain awareness of all current promotions and process them correctly at the POSChampion new product launches by being the material expert in new product information

Ensure all marketing and promotion signage is up to date and placed correctly

Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner

After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.

Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through:
Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events

Complete all tasks/directions as directed by the Store Team Leader, Merchandiser or District Manager Comply with all company policies and procedures

JOB REQUIREMENTS:

Previous experience in specialty retail is…