Delivery Associate

The Delivery Associate will successfully facilitate the delivery of customer vehicles, ensuring vehicle readiness prior to the customer appointment and completion of all required documentation. On the day customers receive their vehicles, the associate will walk owners through all key features and functions of their Lucid vehicle, tailoring the experience to the owner’s needs through appropriate questions to deliver an exceptional customer‑centric experience.

The associate also assists with lease‑end vehicle returns, schedules grounding appointments, and ensures all documentation is properly completed and logged.

You are an enthusiastic and engaging quick learner who enjoys providing memorable and enjoyable experiences. You seek to understand the customer, learn preferences, and personalize the experience. You are highly organized, personable, and thrive in a dynamic work environment.

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialists to align on delivery readiness
• Conduct pre‑delivery conversations with customers to confirm delivery details and set clear expectations
• Guide customers through the key features and functions of their Lucid vehicle and tailor the experience to their needs, whether at a delivery center, virtually, or an offsite location
• Conduct post‑delivery conversations with customers to address any questions that may arise after the day of delivery
• Manage a pipeline of lease‑end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles
• Conduct lease‑end vehicle intake appointments
• Represent Lucid by articulating our technological, design, and quality advantages over competitors to support the customer’s purchasing decision
• Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications
• Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts

• Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff
• Prep and stage vehicles in the delivery area prior to customer appointments
• Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return
• Book and track final‑mile transport as necessary, coordinating with the customer and carrier
• Assist with daily operations as needed

• 2‑5 years of customer‑facing professional experience
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem‑solve
• Comfortable navigating ambiguity
• Experience in a luxury retail or hospitality environment preferred
• Comfort with using Salesforce or equivalent CRM system
• A Bachelor’s degree or equivalent experience in business, sales, or a related discipline
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner
• Demonstrates a passion and enthusiasm for Lucid products and technological advances
• Ability to gauge customer’s requirements and interests to deliver a personalized and relevant interaction
• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability
• Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes
• Ability to prioritize and schedule tasks independently, placing the delivery experience at the center of decision making
• Takes ownership and responsibility for studio assets, including high‑value Lucid customer vehicles
• Demonstrates a passion for electric vehicles and premium vehicle markets
• Is responsible for introducing customers to their vehicle and creating a memorable orientation experience
• Manages and overcomes customer feedback in a cordial and calm manner
• Acts with urgency and champions excellence in all company objectives
• Available to work weekends,…