Information Technology Analyst

The National City Police Department is actively seeking a full-time Information Technology Analyst to join their team.

Under general direction, the Information Technology Analyst performs a variety of complex tasks related to information systems functions and activities, maintaining and supporting the City’s network, servers, desktop and mobile hardware and software, and providing third‑party software support.

• Provide first and second level support for desktop and mobile computers.
• Receive, log, and track all calls from users; install new or update PC hardware components and client software.
• Respond to user requests for hardware or software assistance and troubleshoot PC and network problems.
• Complete move/add/change requests; monitor and maintain Windows enterprise servers.
• Set up and maintain user security access on LAN/WAN, remote cloud‑based and telephone systems.
• Perform backups on LAN/WAN servers and telephone systems.
• Troubleshoot a wide range of client and network problems; repair personal computers, servers and peripherals; monitor and troubleshoot the network infrastructure; perform Network Administrator tasks.
• Develop, enhance and maintain technical documentation.
• Install, configure and support a virtualized server environment.
• Maintain and support all servers (email, intranet, internet websites, content management software, web server, video streaming).
• Install, configure and support third‑party software and legacy applications.
• Schedule vendor maintenance and repair activities.
• Provide additional third‑party support for department specific applications.
• Develop and provide training for City departments on the use and application of hardware and software.
• Maintain city‑wide inventory of network, telecommunications and computer hardware, software, books, manuals and other related documents.
• Generate reports as requested by city departments.
• Stay current on trends, developments, innovations and equipment used in desktop and mobile systems, anti‑virus software, office automation, graphics, spreadsheets and word processing.
• Assist in projects as assigned.
• Analyze and evaluate vendor supplied software and hardware products.
• Coordinate the acquisition, installation and application of vendor products.

• Training and
  
  Experience:
  
  60 units of college‑level courses in information systems or a related field with two (2) years of experience in computer operation, including operation and maintenance of operating systems, exchanges, and internet connectivity.
• Knowledge and
  
  Skills:
  
  Current principles and practices related to server virtualization, enterprise servers (Email, Web, SQL Server and Terminal Server services); desktop and mobile hardware and software support; LAN and remote‑access troubleshooting; network fundamentals, switch and router configuration, voice communications equipment, security and backup procedures, firewall and network security; basic electronics for maintenance of an array of electronic and communications systems.
• Ability To: Analyze complex computer systems; install hardware and software; solve difficult computer usage problems; work well with vendors and contractors; administer maintenance contracts and license agreements; use generic software applications such as spreadsheets, databases and word processors; interpret technical documents; follow oral and written instructions; establish effective working relations; train others; prioritize and organize work; write specifications and reports.
• Physical Requirements: Ability to walk, sit, bend and stoop, traverse uneven terrain, lift objects up to 40 pounds without assistance and lift objects up to 75 pounds with assistance.
• License Requirement: Possession of a valid California Class C driver’s license or equivalent means of commuting to City facilities or other sites.
• Background Investigation: Successful applicants will undergo a complete and comprehensive background investigation.
• Character: Applicants must be of good character and reputation. No record of a serious offense or numerous minor convictions; credit rating must be satisfactory.

The City of National City is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.