Micro Market Associate​/National​/Rpt​/Western District

Micro Market Associate – National City

Come work for us as a FEDERAL EMPLOYEE, and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families.

• Performs various duties within the Micro Market and vending machines including but not limited to functionality and operation of machines, availability of products, money changing machines and payment kiosk, and ensuring maintenance upkeep of machines as required.
• Sells general merchandise to customers, exercising professional selling techniques and providing service which anticipates and exceeds customer expectations.

• Maintains Exchange owned machines and micro markets daily, inspecting and replenishing products such as sandwiches, cakes, pies, popcorn, salads, fruits, pastry, sodas, yogurt, laundry detergent, etc.
• Ensures dates regarding product shelf‑life for perishable items are adhered to, documents removal of expired food, sanitizes areas, and removes aged foods or other merchandise from machines.
• Greets and engages customers in conversation to provide sales related assistance and opinions regarding available or sought after items.
• Assists customers in selecting merchandise and suggests additional items to complement their selections.
• Ensures assigned areas are fully stocked and merchandise is neatly arranged.
• Communicates with supervisor regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc.
• Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, and achievement of sales goals.
• Sets up and maintains prices and all Exchange branded visual programs in micro markets and, where applicable, machines on items being sold, maintaining a current price list for products sold in the micro market.
• Ensures the micro market is maintained in a clean and orderly manner, sweeping, mopping floors, cleaning counter‑tops, wiping down coolers and emptying trash cans.
• Responsible for annually resetting merchandise to ensure all merchandise standards are adhered to such as product adjacencies, branding, and placement.
• Responsible for laptop, tablet, scanner, handheld and other electronic devices needed for inventory, receiving, and ordering within the micro market.
• Assists in relocating and installing new machines, cleaning interior and exterior using appropriate cleaning solutions.
• Sets settings and adjustments on food dispensing, liquid dispensing, and coin changer units.
• Collects money from vending machines, micro market kiosks, or other miscellaneous machines at locations according to established schedule.
• Accompanies vending contractors to verify cash taken from vendor owned machines as required.
• Ensures all information recorded during machine servicing is collected via computerized handheld devices and manually records counts of products and prepares Vending Machines Cash Collection Slip SS 411.
• Clears coin jams and makes refunds at designated locations as required.
• Responsible for inventory control to include micro markets, trucks, routes, etc., in both the vending and micro market systems.
• Collects turn‑in money bags daily from cash handling clerks, counts, verifies cash receipt, prepares Daily Cash Receipt SS 120 and arranges for deposit in accordance with established procedures.
• Receives bills from Cash Handling Clerk and purchases coins from Cashier's Cage Navy Exchange.
• Interacts with customers and coworkers in a friendly and professional manner, adhering to NEX dress code and uniform standards and supporting other vending team members to the maximum extent possible.
• Becomes knowledgeable regarding merchandise selected, including proper set‑up, use, care, characteristics of various product price points, communicating product‑related information to customers knowledgeably and legibly.
• Operates motor vehicle throughout the geographical area in connection with duties performed.
• Loads and unloads merchandise by hand or dolly, protects merchandise from damage or bad…