Customer Support Coordinator - Dispatcher

Overview

Location and

Hours:

Naugatuck, Connecticut - Monday through Friday 8:00 am to 5:00 pm

Pay Rate: $25.00 to $36.00. Pay rate based on applicant’s skills, experience, training/education and certifications

Northeastern Communications, Inc., a local leader in the wireless communications industry, is seeking outstanding individuals to join our customer support team. Northeastern Communications, Inc. is headquartered in Naugatuck, CT and operates a satellite service center in Stratford, CT. The company was founded in the late 1950s and has grown to employ forty-five team members at two locations with twelve-million dollars in sales annually.

We specialize in the design, sale, implementation, and support of wireless communications and data systems for public safety, government and enterprise clients throughout Connecticut. We are proud to provide quality Motorola products and services and have been recognized as an outstanding Motorola sales and service partner on several occasions.

We are seeking talented, enthusiastic individuals to help achieve our goal of providing the highest level of service to our clients. Our clients depend on our systems to protect the public and save lives; we depend on our support team to provide “best in class” support to keep our customer’s mission critical systems up and available every day. Our continued success is a result of an outstanding team of people devoted to supporting our mutual goals.

Our company demands excellence from our team members to meet these goals and offers the following benefits to all full time employees:

• Competitive salaries commensurate based on experience, training/education and certifications
• Medical and dental insurance
• Life and disability insurance
• 401k Employer match
• Paid personal time off (sick and vacation)
• Bonus and profit sharing programs

Our company provides a wide range of products and services and our customer support team is made up of a variety of positions and specialties. We are currently seeking applicants for Customer Support Coordinator - Service and Installation Dispatcher.

This position requires excellent interpersonal skills, attention to detail, technical aptitude and solid computer skills. Salary, daily responsibilities and the opportunity for advancement are based on the skills and experience that a candidate possesses.

Our goal is to provide a work experience that will create a long term, mutually beneficial relationship between the employee, the company and our customers.

The current position available on the customer support team is for Service Dispatcher. This individual is responsible to receive and document service and installation requests from customers and coworkers and schedule/coordinate service and installation technicians. All members of the customer support team handle various customer interactions and administrative tasks in addition to their primary responsibilities.

In addition to the general requirements listed below, the Service Dispatcher position requires experience with the use of two-way radio communications systems in the public safety/first responder environment and must have demonstrated technical aptitude and experience.

• Interact and communicate with customers and co-workers in a clear and effective, professional manner
• Assess customer needs and requests and determine the level of response required
• Identify issues that require escalation and escalate them quickly and effectively as required
• Manage multiple priorities in a fast paced, sometimes stressful environment
• Effectively document information in a call tracking and Customer Relationship Management (CRM) system
• Understand technical concepts
• Be a self-starter and work effectively with minimal supervision
• Remain organized and productive with minimal supervision
• Be able to organize and present information in a cohesive manner

• Must be extremely detail oriented
• Be on time for work and have consistent attendance
• Must have technical aptitude
• Must have experience with the use of two-way radio communications systems in the public safety/first responder environment
• Customer…