Loan Servicing; Seasonal

Position: Loan Servicing (Seasonal Employee)
Job Type:

Hourly, Full-Time 40 hours

End date:
September 1, 2026

Who We are:

At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.

As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!

Who we are seeking for this role:

Provide superior customer service while processing customer transactions and performing daily retail banking functions accurately and efficiently. Possess a working knowledge of bank products and services. Actively cross-sell products and services and make appropriate referrals. Comply with applicable banking regulations as well as Bank policies and procedures.

As a Loan Serving Seasonal Employee you are responsible for:

Performing all duties associated with monitoring homeowner's insurance coverage on mortgaged properties as well as the payment of real estate taxes. Maintain quality control and compliance in the preparation and processing of mortgage and loan payoff documentation.

Responsibilities:

• Ensure company service standards are continually achieved
• Property insurance tracking functions, follow up on cancellations, and update insurance records & make payments for escrowed properties.
• Prepare loan payoff documentation and mortgage releases within required time frames and process payoff transactions
• Communicate with closing attorneys for timely processing of payoffs
• Scan documentation as necessary including but not limited to payoff documentation, loan documents, and insurance policies for mortgage, consumer, and commercial loans.
• Assist in department teller transaction processing and balancing functions including auditing of daily mortgage loan exception payment reports
• Assist in daily new mortgage loan set up to servicing system, ensuring integrity of data input.
• Ensure timely processing and payment of escrowed insurance policies
• Ensure activities within assigned functional area of responsibility is in compliance with State and Federal regulations

• Assist and act as back-up in other residential, consumer and commercial loan servicing functions as needed

Education and Qualifications:

• High School diploma plus continued education in specialized banking courses is preferred.
• Minimum one year of experience in Loan Servicing or a Minimum two years of banking or comparable experience required.

Benefits:

• Wellness Programs
• Employee Assistance Programs
• Job Shadowing
• Volunteer Opportunities

Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.