Commercial Servicing Specialist

Job Details

Job Type: Hourly, Full Time

• Provide quality customer service to support the Commercial/Consumer/Residential Loan Servicing departments including setting up new loans and loan modifications on the Bank’s Core System.
• Handle inquiries and requests of personal/business customers, lending officers and branch personnel.
• Generate monthly and quarterly reports including insurance force placement billing, SBA 1502 Reporting and general ledger reconciliation.
• Service and administer the remittance of Participation and Investor loans.
• Research and provide required documentation for all audit and legal process requests.
• Ensure departmental goals are met, and policies and procedures are up to date.
• Perform and support the daily function of scanning loan and financial documents and the Quality Control Review of scanned documents.
• Ensure company service standards are continually achieved in area of responsibility.
• Manage and handle the daily scanning and indexing of loan files, financial statements, and tax returns, and provide scanning system training to co-workers.
• Analyze and remit escrowed loans tax payments and track non‑escrowed loans; provide support to borrowers for annual escrow analysis.
• Accurately research all legal process requests.
• Provide timely release of loan collateral.
• Quality control review of loan files and documentation.
• Provide payoff figures and prepare collateral full and partial releases.
• Monthly reconciliation of departmental general ledger accounts.
• Monthly remittance and administration of participation and Investor loans.
• Prepare correspondence for various Commercial/Consumer/Residential servicing tasks.
• Ensure accurate system field setups for insurance tracking and force placement.
• Promptly and professionally answer customer inquiries, handle lending officer inquiries and requests in a timely and professional manner.
• Accurate and timely processing of Commercial Line of Credit and Construction loan advances.

• High school diploma required plus additional banking courses.
• Three to five years Loan Servicing experience or a comparable combination of education and experience.

• Health Insurance (Medical, Dental, Vision)
• 401(k) and Employer Match
• Life Insurance
• Disability Insurance
• HSA
• FSA
• Educational Assistance
• Wellness Programs
• Employee Assistance Program
• 15 Paid Time Off Days
• 11 Paid Holidays
• Job Shadowing
• Volunteer Opportunities

Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.