Customer Consultant

• Deliver the Bank’s products and services through alternative delivery systems to potential and existing customers
• Perform financial transactions accurately and effectively
• Provide high-quality customer service and maintain Ion’s service standards
• Contribute to strategic growth and service goals through product knowledge and referrals
• Stay current on policies, procedures, technology, and alternative delivery methods
• Achieve established departmental goals
• Analyze customer needs, explain and offer suitable products
• Respond to inquiries and resolve customer questions/issues courteously and promptly
• Conduct installment and secured loan interviews
• Complete phone applications and process applications on a computer
• Refer customers to Investment, Insurance, and Lending teams for financial planning support
• Maintain daily records of customer contact, sales, and other data for reporting and follow-up
• Receive, verify, and process customer transactions through the PC
• Report fraudulent, counterfeit, or suspicious activity to the security department
• Verify customer information to ensure accurate processing and prevent fraud
• Balance daily work
• Maintain an average volume of 20 customers per hour
• Ensure assigned activities comply with Bank policy and State and Federal Regulations

• High School diploma required, along with additional college coursework or bank-related training
• Minimum of 1 year of banking experience
• At least 2 years of sales and customer service experience—or a comparable combination of education and experience
• Familiarity with financial terminology, banking systems, and various payment delivery options
• Ability to perform financial transactions accurately while adhering to policies and procedures
• Working knowledge of applicable banking regulations
• Knowledge of company policies and procedures, technology, and alternative delivery methods
• Ability to conduct installment and secured loan interviews
• Ability to complete phone applications and process applications on a computer
• Ability to recognize and report fraudulent, counterfeit, or suspicious activity
• Ability to verify customer information and prevent misuse or intentional fraud
• Ability to maintain an average volume of 20 customers per hour while adhering to industry standards
• Ability to follow Bank policy and State and Federal Regulations
• Ability to attend work
• Comparable combination of education and experience accepted

Demonstrates expertise in financial transactions, customer service, and compliance with banking regulations. Proficient in analyzing customer needs and providing suitable product referrals while maintaining high service standards.

• Banking Experience
• Customer Service
• Financial Transactions
• Regulatory Compliance
• Sales Skills

• Financial Transactions
• Customer Verification
• Loan Interviewing
• Application Processing
• Fraud Detection
• Sales Reporting
• Banking Systems Knowledge
• Payment Delivery Options
• Data Maintenance
• Policy Adherence

• Customer Service
• Communication
• Problem Solving
• Attention to Detail
• Interpersonal Skills

• Banking Regulations
• Financial Terminology
• Alternative Delivery Systems
• State Regulations
• Federal Regulations

• PC Applications
• Banking Software