Staging Technician

Staging Technician

Are you passionate about technology and supporting first responders? As a member of NorcomCT's Technical Services team, you will play an important role in our mission of delivering technology solutions and services that help first responders protect their communities. Our technical staff provides industry-leading support to keep our customers' mission-critical systems operational every day. Motorola Solutions is the world leader in public safety communications, and NorcomCT is a premier Motorola Solutions partner serving Southern New England.

Together, we deliver industry-leading communications solutions that help first responders protect the communities they serve.

We're seeking a detail-oriented Staging Technician to join our Technical Services team. In this role, you'll prepare, configure, test, and document communications equipment before it is installed in the field, helping ensure every system is delivered ready for mission-critical service. This position requires a basic aptitude for mechanical, electrical, and electronic systems. Compensation and responsibilities are commensurate with the candidate's skills, experience, and qualifications.

Compensation Pay Rate: $28.00–$35.00 per hour Compensation is based on the applicant's experience, technical skills, education, certifications, and licenses. Benefits include:

• Medical, dental, disability, and life insurance
• 401(k)
• Paid time off
• Paid holidays
• Profit-sharing bonus program

This is a full-time, in-person position based at our Naugatuck, Connecticut facility. If you're motivated to learn, enjoy hands-on technology, and want to support the communications systems that help first responders protect their communities, we'd love to hear from you.

As a Staging Technician, you will prepare, configure, test, and document mission-critical communications equipment before it is deployed to customers. Working as part of our Implementation Team, you will assemble and configure equipment, manage materials and inventory, perform functional testing, and ensure systems are complete, accurate, and ready for installation. Your attention to detail will directly contribute to the successful deployment of communications systems relied upon by first responders and other critical organizations.

Primary Responsibilities

• Equipment Staging & Configuration
• Assemble, cable, label, asset tag, and configure communications equipment.
• Perform operational and functional testing.
• Print labels, diagrams, and documentation.
• Verify systems are complete and deployment-ready.
• Document work performed.
• Material & Inventory Management
• Receive and inspect incoming equipment.
• Maintain inventory records.
• Move equipment between departments.
• Label and organize materials.
• Assist with inventory audits.
• Research misplaced equipment.
• Maintain technical work areas.
• Project Coordination
• Update CRM and project management systems.
• Monitor work queues.
• Communicate with project teams.
• Escalate issues promptly.
• Prepare work spaces for customer visits.
• Knowledge & Skills
• Familiarity with basic mechanical and electrical principles is preferred, including:
• Equipment cabling
• Low-voltage wiring
• Connector installation
• AC/DC voltage
• Wire sizing
• Switches and relays
• Equipment grounding
• Use of a digital multimeter (DMM)
• Exceptional attention to detail.
• Ability to read and interpret instructions and diagrams.

What Makes Someone Successful in This Role The ideal candidate:

• Is highly organized and detail-oriented.
• Enjoys hands-on technical work.
• Takes pride in producing quality work.
• Communicates professionally.
• Works well independently and as part of a team.
• Is eager to learn new technologies and processes.
• Ability to resolve issues or escalate in a timely manner while following consistent, best practices.
• Team-oriented, works and communicates effectively with others at all levels throughout the organization.

Qualifications The ideal candidate is dependable, detail-oriented, and enjoys hands-on technical work. Any combination of education, training, and experience that demonstrates the knowledge and abilities necessary to perform the essential functions of this position will be considered. Typical qualifications include:

• High school diploma or equivalent.
• Basic knowledge of mechanical, electrical, or electronic systems.
• Ability to learn industry-standard equipment assembly, labeling, grounding, and RF connector installation techniques.
• Experience using common hand and power tools. (NorcomCT provides required specialty tools and test equipment; employees are expected to provide basic hand tools.)
• Ability to read and interpret technical instructions, wiring diagrams, equipment layouts, and documentation.
• Proficiency using a Windows-based PC, Microsoft Outlook, Microsoft Excel, web browsers, and other common business and smartphone applications.
• Strong organizational skills with exceptional attention to detail and the ability to maintain accurate records.
• Ability to prioritize work, resolve routine issues independently, and escalate concerns appropriately when…