Licensee Support Coordinator

Job Description

• Coordinate and administer all Gauge Lab activities related to the global licensee network within LEC 3.0.
• Ensure compliance with established Gauge Lab procedures, quality standards, and documentation requirements.
• Serve as the primary point of contact between internal departments and licensees regarding gauge-related activities.
• Maintain accurate records of gauge transactions, certifications, qualifications, and inventory within LEC 3.0 and the Gauge Lab application.
• Support the operational readiness of the global licensee network by coordinating procurement, calibration, verification, qualification, and inspection activities.
• Communicate status updates, issues, and recommendations to the Licensee Management Team and other stakeholders.
• Provide exceptional customer service while maintaining professional relationships with licensees and internal customers.

• Process incoming global requests for gauge and tooling procurement, rentals, sales, recalibration, verification, and related Gauge Lab services.
• Coordinate the inspection and qualification of connection samples in accordance with company standards.
• Maintain and update Gauge Lab records to ensure accurate tracking of licensee transactions and asset status.
• Partner with the Licensee Procurement Expeditor to coordinate international shipments and required export/import documentation.
• Prepare and distribute qualification reports and supporting documentation for licensees and regional auditors.
• Investigate and resolve gauge-related issues and inquiries from licensees while working within the Gauge Lab.
• Participate in departmental meetings, licensee meetings, audits, and other assigned business activities.
• Provide backup support for regional licensee activities and operational coverage when required.
• Communicate the operational status and performance of licensees to the Licensee Management Team.
• Promote continuous improvement by identifying opportunities to improve Gauge Lab processes and licensee support.
• Perform additional duties and special projects as assigned by the reporting manager.

• High School Diploma or GED is required; additional advance education is a plus.
• Must be able to read, write, and comprehend English.
• 1-3 years of experience within tubular inspection and gauge lab.
• Demonstrated ability to work under pressure.
• Knowledge of MS Office, i.e., Word, Excel, and PowerPoint.
• Ability to work in an ERP type application.
• Must be self-motivated, detail oriented, and self-reliant.