Operations Manager

Candidates should be from BPO/BPM Background
Technical background experience would be Preferred (Troubleshooting)
International Voice process Experience Mandatory
Total Experience - 10+yrs
Relevant Experience - 1+yrs (Manager on paper)
Education - Any Graduate or 4 years Diploma
Shifts - US (24x7)
5 days working
Handling AM's & TL's
Only immediate joiners or who can join by end week of Feb-26 should apply

Location:

Airoli, Navi Mumbai
College degree in Business Management/Administration or equivalent combination of education and directly related experience
4 or more years of directly related experience, including 2 or more years of supervisory experience.
Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
International Voice Experience; having Outbound experience will have an added advantage
Shall operate in US shift timings, and would be required to stretch as and when required
Manager level into Technical Domain for International contact center, US
Appropriate communication and escalation of client issues to multiple levels of site and Operations management
Client strategies to meet client/corporate goals and objective