Manager, Billing & Revenue Operations

Role Purpose
Build, own, and lead a newly formed India-based billing team that supports multiple US-based brands and customer segments, with a mandate to create a scalable, well-governed operating model.
This is a foundational leadership role. Success is defined not just by managing work, but by designing how work gets done, standing up a high-performing team, and creating clarity, consistency, and accountability as the organization scales.
This role is well suited for a leader who naturally looks to simplify complexity, replace manual effort with clear process, and build systems that allow teams to operate effectively without constant intervention.

Core Responsibilities
Team Build & Ownership
Stand up a new Mumbai-based billing team, including hiring, onboarding, and performance management
Define roles, coverage, and operating rhythms
Create a culture of ownership, accountability, and continuous improvement
Operational Leadership
Own day-to-day billing operations across multiple brands, regions, and customer segments
Ensure accuracy, timeliness, and scalability as volumes grow
Lead transitions of work and expansion of scope as the operating model evolves
Process & Scale
Design standardized, repeatable billing processes from the ground up
Reduce reliance on informal or person-dependent workflows
Partner on future process automation and system enhancements
KPI-Driven Management
Define and manage KPIs (accuracy, throughput, aging, SLAs)
Use metrics as feedback loops to improve systems and performance
Establish clear visibility into operational health and risk
Cross-Border Partnership
Serve as a trusted operational partner to US-based finance and billing leaders
Communicate clearly across time zones and seniority levels
Escalate issues early with thoughtful recommendations and tradeoffs

Profile Requirements
6–8+ years of experience in billing, AR, revenue operations, or finance operations
2+ years of people management experience, including hiring and team development
Demonstrated experience working with US or Western-based companies
Strong operational mindset with a track record of process improvement
Excellent written and verbal English communication skills
Comfortable operating in a KPI-driven environment
Preferred
Experience in SaaS, subscription, media, or multi-brand businesses
Experience building or scaling teams in dynamic environments
Exposure to billing platforms, ERP, or CRM systems (specific systems not required)

Why This Role Matters

This role enables:
Stable execution during periods of operational change
A scalable foundation for future growth across brands and regions
Reduced operational risk through clearer process and ownership
Long-term efficiency gains driven by better systems, not more people

Location:

Navi Mumbai

Work Hours:

2.00 PM to 11.00 PM IST