Merchandise Manager ArborLinks Golf Club - Dormie Network LLC One Membership. One Network. Unmatched

The Merchandise Manager provides leadership and oversight of the golf shop and merchandise operations, ensuring high standards of presentation, inventory control, and exceptional service to members and guests.

As a member of the Golf Operations leadership team, your essential functions and responsibilities include, but are not limited to:

• Oversee daily golf shop and merchandise operations in partnership with the Head Golf Professional and Director of Retail Operations.
• Maintain organization and presentation of merchandise on the sales floor and in storage areas.
• Place, receive, and track merchandise orders to ensure inventory accuracy.
• Consult with the Director of Retail Operations on proper placement and presentation of merchandise displays.
• Establish standards for appearance and maintain visual merchandising across the golf shop and clubhouse.
• Rotate and update merchandise displays to reflect inventory levels, seasons, and promotions.
• Supervise and train team members on merchandising standards, organization, and display maintenance.
• Maintain props, mannequins, and display materials through regular cleaning and inspection.
• Store, pack, and maintain inventory records for products and display items.
• Utilize point-of-sale systems to process purchases and track inventory movement.
• Communicate with members regarding special orders, coordinating placement and shipment.
• Support Dormie Network online golf shop operations and order fulfillment.
• Build and maintain positive relationships with merchandise leaders across the Network, as well as vendors and corporate partners.
• Adheres to all Dormie Network’s policies, procedures and service standards.
• Work collaboratively with all employees to support an efficient and positive team environment.
• Consistently greet members, guests, and fellow employees with professionalism, enthusiasm, and a willingness to help.

• Champions a service-first culture by setting clear expectations, holding teams accountable, and driving a consistently elevated member and guest experience across the operation.
• Sets the standard for professionalism and positivity in all member and guest retail interactions.
• Communicates clearly, confidently, and professionally, both verbally and in writing, across all levels of the organization.
• Exhibits exceptional organizational skills with disciplined attention to detail in directing retail operations, inventory strategy, and merchandising execution.
• Manages time strategically and ensures merchandising goals, financial targets, and operational deadlines are consistently achieved.
• Applies advanced analytical thinking and decisive problem-solving to drive retail performance, inventory optimization, and margin management.
• Provides strong leadership and supervision of the merchandising team, establishing clear expectations, accountability, and performance standards.
• Strategically prioritizes merchandising initiatives and delegates responsibilities to drive results and elevate the member retail experience.
• Works independently in assigned leadership responsibilities while remaining aligned with Club and Corporate leadership.
• Demonstrates advanced proficiency in Microsoft Office Suite or comparable software to support reporting, forecasting, and operational oversight.
• Understands, enforces, and upholds written and verbal policies, procedures, and retail compliance standards.
• Maintains strict confidentiality when handling sensitive, proprietary, financial, or member-related information.
• Performs with composure and sound judgment in a fast-paced and occasionally high-pressure retail environment.
• Ability to work a flexible schedule that includes weekends, holidays, and varying shifts based on Club operations and member needs.

• Recruits, interviews, hires, and trains merchandise staff.
• Oversees daily department operations.
• Provides constructive and timely performance evaluations.
• Manages discipline and termination of employees in accordance with company policy.

• Bachelor’s degree or equivalent preferred.
• Minimum of three years of experience in retail management, merchandising, or a related field preferred.