Patient Services Representative Job Geneva Nebraska USA,Administrative/Clerical

Job Details:

Job Location:

Fillmore County Hospital
- Geneva, NE, Position Type:
Full Time, Salary Range:
Undisclosed,

Job Shift: Day, POSITION

PURPOSE:

Ensures patients and customers are processed in a professional, timely and efficient manner, and accounts are created accurately and efficiently in order to optimize cash flow for hospital revenue, exceed customer expectations and comply with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre registration/pre admission, registration/admission, insurance verification, receipting of payments, and escorting, in a timely, organized, courteous, and professional manner.

QUALIFICATIONS:

High school diploma or equivalent
Independent problem-solving skills
Must possess computer and typing skills
Must have knowledge of correct telephone answering techniques
Previous receptionist experience preferred
Minimum 3 years customer services experience preferred

GENERAL REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required:

Ability to add, subtract, multiply, and divide
Ability to generate, read, interpret, and take action as it relates to basic financial statements, national and state regulations, safety rulings, operational and maintenance and organizational policies / procedures
Ability to write reports and correspondence
Ability to effectively present information to patients, families, employees, health care providers, etc...
Ability to work cooperatively and communicate effectively to maintain good working relationships with staff and health care providers
Ability to work with skill in identifying problems; making frequent decisions regarding method of performance

EQUIPMENT, TOOLS, MATERIALS:

Calculator
Computer and printer
Fax and copy machine
General office materials/supplies
Information Systems
Telephone system

SECURITY/ACCESS:

Will have access to the facility 24 hours a day.
Will have access to confidential information abiding by the organizations privacy policies and regulations concerning this information.

Essential

Job Duties and Responsibilities

Performs account creation and registration tasks in accordance with established policies to obtain complete and accurate demographic and insurance information.

Reviews registration follow-up reports for Patient/Guarantor Information and Insurance Information.
Scans report for errors and corrects them in the computer.
Monitors census edits and makes correction as needed.

Maintains and demonstrates current working knowledge of established policies and procedures and carries out all operational processes of Admissions in an accurate and efficient manner.

Pre-admits and admits patients by gathering all insurance and demographic information.
Verifies insurance through CPSI eligibility verification.
Explains the consent to treat form and all other paperwork associated with the admission to the patient at the time they are signing the admissions paperwork.
Scans copies of insurance cards, drivers licenses, etc. to assist in processing of claims once admissions and patients visit is completed.
Updates addresses and various patient information to keep computer database as up to date as possible.
Assists patients and visitors with directions to area of service upon request.
Collects co-pays and payments or directs private pay customers to the [position
- Financial Service Representative] for setting up a payment plan.
Updates doctor master information as changes are made and requested.

Maintains current file/listing of patients by name and room number, emergency phone numbers of on-call personnel, department extension, key personnel, etc.

Stays informed of changes in major insurance plans, deductibles, coinsurance, and non-covered benefits.
Seeks and reads information to obtain latest information.
Takes responsibility for maintaining notes and information to enhance accuracy and knowledge base.

Provides support in the areas of admissions, patient account services and customer service. Maintains and updates insurance files for patients.

Completes and updates the daily census sheet as needed.
Provides information to all customers by phone, pagers or other communication media.
Answers telephone calls and related questions in a professional manner.
Gives…