Automotive Service Advisor

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed as well as providing support to the Fixed Operations department as a whole.

Ranchland Ford is a friendly, customer-oriented store that seeks to serve its employees and patrons well. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.

• Competitive Pay
• Life Insurance
• Paid Time Off & Sick Leave
• Employee Discount

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Assist the parts department as needed

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant is a plus, but we will train the right candidate
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to work in a fast-paced team-oriented environment
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.