Lead Logistics new Business Change Manager! (Malmö or Göteborg

Business Change Manager

DSV Lead Logistics seeks a new Business Change Manager! (Malmö or Göteborg)

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. The DSV Lead Logistics (LLP) Business Change Manager focuses on overseeing change projects, system and business enhancement implementations while developing, coordinating and providing necessary training to ensure successful delivery of a project.

The Business Change Manager is responsible for supporting new customer implementations and system implementations for mid-to large scale projects for DSV LLP, with a focus on Change Management initiatives and facilitation.

This position will participate in defining business requirements, clarifying technical requirements, engage business users in capturing use cases, workflows, requirements, and map current and future state process flows.

Essential duties and responsibilities include:

• Participate in the Solution Design process for new client implementations, internal process improvements including but not limited to customer or internal stakeholder change requests, strategic roadmap activities and software changes.
• Successfully performs the three phases of a change project:
  Preparing, Managing and Reinforcing change, with a focus on change management strategies, communication and implementation plans, coaching and training plans, as well as resistance management and corrective action planning, to name a few.
• Triaging incoming systems issues from end users (internal and external) to determine if further training is needed, change request is needed or if further technical support is needed.
• Gathers appropriate details, is able to assess business impact and appropriately escalates on behalf of business when IT support is needed upon receipt of incident requests within the ticketing system.
• Serve as the liaison between all functional groups including IT, Engineering, Operations, as well as external client teams.
• Perform organizational and change assessments to prepare the project team and plan for the expected impact of the proposed changes.
• Ability to support various size projects utilizing project management tools, processes and concepts to communicate to various levels of the organization.
• Leverages best practices in the gathering and documentation of business, functional, and non-functional requirements for solutions that may span multiple business areas by partnering with Business, IT, Operations, Finance and other stakeholders.
• Aids in the creation and evolution of applications, systems and processes toward desired state functionality through deep understanding of current state, future state and impact on existing processes.
• Supports solution design and execution through active collaboration with project, business, IT and support teams, facilitate translation of business requirements into system impacts and participate in impact analysis of proposed system changes.
• Proactively manages changes in project scope or schedule and assess their impact on budgets, business processes or other initiatives.
• Elicit requirements using interviews and workshops, document analysis and business process descriptions, use cases, scenarios, business analysis, tasks and workflows.
• Creates and distributes documentation as needed:
  Functional requirements, Business Requirements, Use Cases, End-to-End testing documents, Mock-up Diagrams, Data Flow Diagrams, Project Plans, as well as SOP and IOP material.
• Ensures adequate user acceptance testing (UAT) for new capabilities and solutions.
• Introduces best practice and process improvement ideas wherever appropriate.

Other duties include:

• Performs other duties as assigned

Supervisory Responsibilities:

N/A

Minimum Required Qualifications:

• Education and/or
  
  Experience:
  
  Bachelor's degree in engineering, Supply Chain/Logistics, Business Administration, or a related field, or experience in lieu of education.
• 2 years of experience as a Change Consultant, Logistics Analyst, Control Tower Specialist Business Change Specialist, Business Analyst or a related field.
• Project…