Transaction Specialist - Global Document Services

Join the team that supports Global Document Services (GDS) to do the right thing for our customers. If you are detail-oriented, have great organizational skills and can work in a fast-paced environment, this transactions specialist role is for you.

As a Transactions Specialist in the Manual Statements area of GDS, you will coordinate the processing of high volumes of statements, notices, letters, and checks, as well as special handling jobs. JPMorgan Chase. Global Document Services (GDS) prints, inserts and mails over 650 million mail pieces annually. GDS supports internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services.

GDS produces a wide variety of products including postcards, letters, statements, checks, invoices, and marketing material originated from its internal composition team as well as documents created by Output Systems.

• Operating a manual folding machine
• Boxing and preparing bulk statements (i.e. 500+ pages) for shipping
• Transporting completed trays and/or pallets of work to mailroom
• Filing checks and check images into check trays and transporting them as necessary
• Lifting and transporting work supplies as necessary (trays, pallets, boxes of envelopes, carts of printed statements/letters, etc.)
• Researching and correcting errors
• Applying Standard Operating Procedures (SOPs)
• Meeting productivity and quality standards as defined by the department
• Prioritizing work and managing time to meet SLA deadlines
• Performing other related duties as assigned
• Cross-training in other functional areas when needed

• High school diploma or GED
• Minimum 1 year of experience in mail or production environment
• Attention to detail and accuracy as well as being adaptable to change
• Strong analytical, communication, and problem solving skills
• Critical thinking and ability to exercise independent judgment
• Enthusiastic and positive approach to customer interactions
• Work both independently and in a team environment
• Ability to stand for long periods of time and ability to lift a minimum of 45lbs and deliver 200lbs supplies utilizing industrial pull/ push carts
• Ability to effectively multi-task and work under pressure
• Excellent time management and organizational skills
• Ability to act on own initiative, be accurate, reliable and demonstrate confidence in processes

• Experience supporting more than one CCB Operations Function/Line of Business

• Mandatory overtime, including assigned weekends and holidays, as required by business needs
• Work Schedule:
  
  Monday, Tuesday, Wednesday, Thursday & Friday 12:30pm – 9:00pm
• Shift Differential: 10%
• Must be willing to work onsite 5 days a week (no hybrid or remote)

A background clearance will be required for this position. As a condition of employment, the selected candidate must successfully complete a comprehensive background screening to obtain the necessary clearance. This process includes, but is not limited to:

• Fingerprints
• Verification of employment history
• Educational background
• Criminal record check

Employment is contingent upon the candidate’s ability to meet all requirements.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans