Business Manager Lifecycle; m​/w​/d

Job Opportunity At Heidelberger Druckmaschinen AG

Are you looking for a challenge? That's what we offer!

Heidelberger Druckmaschinen AG combines all activities related to marketing, e-commerce, sales processes, data intelligence, and the lifecycle product portfolio (service and consumables) in the area of Lifecycle Business & Sales Excellence.

The Business Management Service is responsible for the aftersales portfolio in technical service. The service offering includes digital services, contract models, spare parts, service services, as well as software and hardware upgrades for our customers in the graphic industry.

Together with our international markets, we develop innovative sales solutions with strong customer benefits. Through a comprehensive portfolio, efficient processes, sound customer insights, and targeted marketing measures, we support sales.

In our team, we offer:

• Versatile tasks and room for new ideas to rethink things and actively shape them
• A modern, ergonomic work environment and a diverse, collegial team
• Regular training, workshops, or conference visits
• Individual training and development opportunities to grow with us
• A supportive company culture with short decision-making paths and regular team events
• Attractive additional benefits such as company car or health offers

Your tasks:

• Supporting sales in contract calculation, offer creation, and sales of recurring revenue/subscription models
• Proactive monitoring, controlling, and reporting including regular coordination with local units
• Advising customers and sales on product, process, and contract questions and conducting product trainings
• Collecting and evaluating customer and stakeholder feedback to optimize processes and business models
• Defining requirements and supporting the implementation of digital tools for contract, KPI, and performance management
• Designing and optimizing end-to-end processes around recurring revenue/subscription models – from offer creation through contract management to billing
• Conducting market, competition, and sales analyses to identify target groups, needs, and market potentials
• Creating presentations, sales support documents, and training materials
• Willingness to regularly travel internationally to support local units, customer visits, and trainings

Your profile:

• Completed degree in business administration, business informatics, or comparable qualification
• First experiences in customer success management, account management, business management, or similar roles
• Strong communication and consulting skills – also in an international environment
• High customer orientation and enjoyment of interdisciplinary collaboration
• Entrepreneurial thinking, high process understanding, and independent working style
• Secure handling of KPIs and routine in MS Office tools (especially Excel & PowerPoint)
• Very good German and English language skills (fluent)

Why work for HEIDELBERG?

HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future.

We value people who take matters into their own hands and accompany others along the journey.

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.