Guest Service Officer
Listed on 2026-03-02
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Customer Service/HelpDesk
Customer Service Rep, English Customer Service
Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you
JOB ROLEYou are responsible for providing prompt and exceptional service to customers.
JOB RESPONSIBILITIESRegister guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
Responsible for providing prompt and exceptional service to customers.
JOB REQUIREMENTSPreferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.
No related work experience is required as on-the-job training will be provided.
Other general customer service-related experience will be advantageous.
Customer service and people oriented.
Good communication, listening and interpersonal skills.
Innovative team player that is dynamic, self-motivated, pro-active, and mature.
Must be able to work on rostered shifts, including night shifts, weekends and public holidays.
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