Guest Services Executive; Trifecta Ski & Snowboard School

Overview

As a Guest Services Executive at TRIFECTA Singapore, you are the key touchpoint for all guests entering the snow experience. You ensure a smooth, safe, and exciting journey—from first‑time riders to experienced snowboarders—by guiding them through bookings, gear, and slope readiness. You are responsible for delivering a seamless, high‑energy, and personalized guest experience across all touchpoints—from arrival to departure—while embodying the lifestyle and community spirit of our school culture.

You will act as both a service professional and brand ambassador, ensuring every guest feels welcomed, informed, and inspired.

• Snow Guest Experience & Onboarding:
  • Welcome and engage guests arriving for snow sessions (ski & snowboard)
  • Anticipate guest needs and deliver personalised recommendations
  • Assess guest experience level (first‑timer, beginner, intermediate)
  • Guide guests through the full onboarding journey:
    • Registration & waivers
    • Log Book orientation
    • Equipment readiness
  • Create a reassuring and confidence‑building environment, especially for first‑timers
• Snow Operations Coordination:
  • Manage check‑in flow for snow sessions to ensure punctual session starts
  • Coordinate closely with snow instructors and rental/retail team leads (gear sizing, fittings)
  • Monitor session schedules and ensure smooth guest transitions between time slots
  • Assist guests with snowboard/ski selection, boot fitting and sizing coordination, helmet and protective gear checks
  • Ensure all guests are properly equipped before entering the snow area
  • Identify and escale any gear issues quickly
• Product & Experience Knowledge:
  • Maintain strong knowledge of school's offerings
  • Recommend suitable packages, sessions, and experiences based on guest profiles
  • Support upselling of memberships, programmes, and retail products
• Guest Journey Facilitation:
  • Assist guests with website navigation, waivers, and onboarding processes
  • Provide way finding and ensure smooth movement across the facility
  • Coordinate with instructors, retail, and operations teams to enhance experience
• Service Excellence & Environment:
  • Uphold high standards of customer service and brand experience
  • Maintain cleanliness, safety, and organisation of guest‑facing areas
    • Spatial housekeeping – Ensuring all FOH areas are neat and tidy
    • Equipment housekeeping – Check all equipment is in working order and safe to use
  • Handle guest feedback, complaints, and service recovery professionally
• Administrative:
  • Process transactions accurately (POS systems, bookings, payments)
  • Maintain records of guest interactions and bookings
  • Support reporting and operational tracking where required
  • Handle guest concerns (delays, session issues, equipment discomfort)
  • Provide prompt and empathetic service recovery
  • Work with team leads to resolve issues efficiently
• Optional Roles (
  * if deemed fit):
  • Assist/lead snow classes
  • Assist coordination of external snow programmes and trips
  • Snow class instruction training will be provided

• Experience in concierge or sports/recreation environment preferred
• Basic knowledge of snowboarding/skiing (highly advantageous)
• Familiarity with rental gear or willingness to learn quickly
• Strong customer service and hospitality mindset
• Confident communication and ability to guide guests clearly
• Ability to stay calm under pressure in a fast‑paced environment
• Strong coordination and multitasking skills
• Team player with proactive attitude
• Willing to work weekends, peak periods, and holidays