Customer Service Representative

New starting rate $17.05 per hour

Paid Holidays – Paid Time Off - Paid Training - Benefits Package available

Full time, Monday – Friday, Day shift

One of the nation's largest and most trusted providers of child support services is seeking self-motivated, team players who are committed to providing positive outcomes for the children and the families we serve. The Customer Service Representative will possess exemplary customer service skills and a positive attitude while being goal and detail-oriented. If you have the ability to speak clearly, with regular and timely attendance, while ensuring all State, Federal and contractual guidelines are met, this is the job for you!

• Must be able to multi-task between various responsibilities
• Provide friendly, accurate and complete information to customers
• Respond to requests and resolve customer concerns as they arise
• Must be able to make hard decisions and handle stressful situations while deescalating difficult callers
• Must be able to meet deadlines with a high level of professionalism and confidentiality
• Please note:
  
  This position is an in-office only position.

High School diploma or equivalent experience in a related field

• Call center experience preferred
• Ability to find, read, interpret and document information from multiple sources including state and/or company systems
• Ability to type a minimum of 25 wpm
• Ability to sit for extended periods of time

• Full Time - 40 hours per week

Please note:

This position is an in-office only position.