Eligibility Operations Worker- Fairbury

Job Posting

JR Eligibility Operations Worker
- Fairbury (Evergreen) (Open)

Fairbury, NE

$21.328

DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We are looking for candidates who are dedicated to helping people access critical services, committed to providing excellent customer service, and able to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams.

The significant work our teammates perform by determining eligibility plays a critical role in whether Nebraskans will receive and have access to the food, financial assistance, supportive services, or medical care to meet their basic daily needs. Are you a dynamic individual with excellent customer service skills, an eye for detail, and a desire to help others? If so, WE NEED YOU!

“You have the passion; we have the opportunities – let’s make a difference for Nebraskans.”

• Stable Employment Opportunity
• Career Development and Learning
• Tuition Reimbursement
• 156% match on the first 4.8% contribution to the Retirement Plan
• 13 Paid Holidays
• Generous Leave Accruals and Benefits
• Opportunity to be part of a caring organization
• Flexible Schedules. DHHS State of Nebraska values our employees and promotes Diversity, Inclusion, and Belonging.

We recruit, hire, train, and promote at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.

As an Eligibility Operations Worker, you will complete 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Daily you will review applications for assistance and verify or update financial and demographic information via electronic, phone, or in-person exchanges. In our Customer Service Centers you will also use call center software and phones, including automated call distribution and voice response systems, in addition to the above job duties.

Minimum Qualifications: 24 semester hours of post‑high‑school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field, OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Preferred Qualifications: Experience in human services, case management, or determining eligibility for financial assistance programs.

• Knowledge of customer service principles, interviewing practices, and sociological conditions that influence human behavior.
• Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously.
• Ability to show empathy and respect to those we serve; to work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; and to maintain positive working relationships and effectively communicate orally and in writing.

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. For more information on benefits, please visit: (Use the "Apply for this Job" box below).#benefits

The State of Nebraska values our teammates and promotes diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.