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Reservations & Guest Experience Lead

Job in Orchard, Antelope County, Nebraska, 68764, USA
Listing for: Shangri-La Group
Full Time position
Listed on 2026-08-03
Job specializations:
  • Customer Service/HelpDesk
    Event Management & Planning, Customer Service Rep
  • Hospitality / Hotel / Catering
    Event Management & Planning, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 24943 - 32738 USD Yearly USD 24943.00 32738.00 YEAR
Job Description & How to Apply Below
Location: Orchard

Shangri-La Singapore is seeking a Service Associate - Reservations Executive to join our hospitality team. The role focuses on handling reservations, providing prompt, courteous service, and maximizing occupancy while maintaining the hotel's credit policies.

You will be proficient with reservations systems, manage phone and email inquiries, upsell where possible, and work closely with the Reservations Manager on occupancy and rate changes. Minimum O Levels and 2 years' experience required.

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