Associate Registrar

Job

Competency:

• Leadership & Management
• Problem Solving
• Technological Knowledge

This position leads and operates in conjunction with the Registrar to ensure successful fulfillment of the department’s missions, oversight of the department’s services and processes, and to keep the focus on student success. The Associate Registrar provides strategic and operational leadership in academic administration, ensuring the integrity, compliance, and efficiency of student records, enrollment, progression, graduation, and academic policy implementation. The Associate Registrar position has a significant amount of professional autonomy and works collaboratively with others on campus to greatly impact student and faculty success.

• Oversee student records, enrollment, progression, graduation, and awards processes.
• Ensure compliance with institutional policies, accreditation requirements, and government or regulatory frameworks, such as academic certification representative for athletic eligibility.
• Interpret and implement academic regulations, policies, and procedures.
• Support academic governance committees and decision-making processes.
• Collaborate with other departments to ensure institutional reporting compliance and data integrity.
• Manage consortium agreements and joint enrollment requests.

• Serve as a key leader within the department of Records and Registration, working closely with the Registrar relating to the full scope of academic records and representing the Registrar when needed, both internally and externally.
• Responsible to oversee all aspects of the operational, front-line customer service teams that process registration, maintain academic records, facilitate grading, and process transcripts for domestic and international students.
• Manage workload allocation, performance planning, and staff development.
• Foster a culture of service excellence, accuracy, accountability, and continuous improvement.

• Lead technical operations and project management efforts as key responsibilities – both internal to the department and external to the entire campus and the community.
• Functional Lead for student information systems (SIS) and related tools such as degree audit software (Stellic) and class scheduling software (Coursedog).
• Oversee student information systems (SIS) and ensure data integrity and security.
• Lead process improvement initiatives, including digital transformation and automation.
• Manage and collaborate on system updates and new process testing; maintain degree planning tool (Stellic).

• Contribute to the development, review, and implementation of academic policies and procedures.
• Provide expert advice to senior leaders, faculties, and committees on academic administration matters.

• Collaborate with Advising, Admissions, Financial Aid, Student Financial Services, Institutional Research, Athletics, and academic units to support student success and ensure efficient operations.
• Serve as an escalation point for students, faculty, and academic units with any issues or problems. Resolve complex student cases, appeals, and complaints with fairness and consistency.
• Communicate academic regulations and processes clearly to departments.
• Assist the Registrar in prioritizing multiple competing projects and manage the time of staff and resources accordingly to complete departmental responsibilities in a timely and efficient manner.

• Oversee a range of complex, detail-oriented functions critical to the effective management and strategic advancement of the department.
• Regularly collaborate on high‑impact projects and contribute to long‑term planning and decision‑making at the institutional level.
• Support institutional strategic goals related to student success, retention, and quality assurance.

• Bachelor’s degree.
• Three (3) years of experience in higher education registrar functions, or related administration roles.
• Demonstrated experience and knowledge of student information systems.

• Master’s degree.
• Five (5) years or more in higher education, specifically within a registrar’s office.
• Expertise with Student Information Systems (SIS), MS Office Suite, and other registrar-related software (i.e. Stellic, Coursedog).
• Knowledge of legal requirements and security needs of student records, including FERPA.
• Familiarity with national higher education regulatory policies.
• Strong organizational and data management skills.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication and interpersonal skills for diverse audiences.

Job Traveling:
None