Technical Content Researcher

Technical Content Researcher

The Technical Content Researcher is responsible for creating technical content for the development team to meet client standards, carry out reviews, ensuring compliance with the agreements established with the client.

Assess designated businesses current processes, activities and cultures to prioritize areas for improvement

• Design and develop a structured technical training to deliver real and sustainable improvements in processes, communication and teamwork to deliver improved customer satisfaction and right first-time repairs.
• Work with SME's to find technical content that fits the development of training modules.
• Design a range of training modules.
• Ensure standards are met for training material, student guides, and literature, are properly created
• Collaborate with subject matter experts and internal stakeholders to gather up-to-date information on products, technologies, and industry trends
• Create engaging and interactive training materials, including presentations, videos, demonstrations, and hands-on exercises
• Stay up to date with advancements in technology to continuously improve training content and delivery
• Collaborate with team members to identify training needs, develop training content documents, and create effectiveness of training programs
• Attend factory or brand-led events as a representative of the Client and MSX International ranging from Train the Trainer events to Product Launches
• Attend technical meetings with the client
• Report results to the Project Manager and to the client on the status of the project.
• Deliver improvements in several Key Performance Indicators
• Build a close working relationship with technical content and design team.

• Industry recognised technical accreditation (desirable)
• Technical training and development experience (desirable)

Experience:

• Experience in technical training content
• Previous experience of collaborative relationships
• Previous experience of client relationships
• Experience of utilising technology in the delivery of training such as webinars, social media (desirable)
• Experience of working in a learning & development department

Knowledge:

• An understanding of assessment tools and their links to learning & development
• Strong understanding of various training methods, including classroom training, on-the-job training, e-learning, and hands-on practical sessions.
• An understanding of blended learning and its application
• An understanding of Learning & Development
• A strong understanding of Automotive engineering
• A strong technical background

Technical Skills:

• Curriculum Development: Skill in designing and structuring training programs and curricula.
• Automotive engineering: deep understanding
• Technical Troubleshooting: Proficiency in diagnosing and resolving technical issues that may arise and troubleshooting to ensure optimal performance.
• Training Needs Analysis: Ability to assess the learning needs of the target audience and tailor training accordingly.
• Technical Writing: Skill in creating clear and concise technical documentation and guides.
• Learning Management Systems (LMS): Familiarity with LMS and online training platforms.
• Assessment and Evaluation: Skill in designing assessments and evaluating learner performance.
• Training Design: Ability to design effective training programs and materials.

Core Skills:

• Leadership: Inspires, guides, and motivates teams towards achieving organizational objectives. Sets a clear vision, fosters a positive work culture, and provides guidance to team members.
• Problem-solving: Recognizes issues, inefficiencies, or opportunities for improvement through analysis. Addresses technical challenges and solves issues on the spot. Finds practical solutions and makes decisions on the go. Uses a systematic approach that helps break down difficult problems into smaller, more manageable parts.
• Decision-making: Makes informed decisions considering project constraints, priorities, data, experience, and understanding of the business environment.
• Organization: Keeps track of projects, tasks and important information;
  Meets deadlines and carries out duties efficiently and effectively
• Working under pressure: Thrives in a fast paced…