Specimen Technician - Hospital

Overview

Specimen Technician - Hospital – Du Bois, PA
· Monday to Friday, 8:00 AM to 5:30 PM, with rotational weekends.

The Hospital Specimen Associate is responsible for the preparation of patient specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction. The role requires accurate pre-analytical processing in a timely manner, with responsibilities specific to samples performed by Quest Diagnostics laboratory testing.

Specimen Processing & Test Send Out Responsibilities

• Demonstrates proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific).
• Print Quest performed testing reports.
• Demonstrates ability to interpret specimen flow/tracking data utilizing available reports and resources.
• Manages supply ordering processes.
• Performs remote accessioning (pre-accessioning), client specific.

Problem Resolution Responsibilities

• Troubleshoots and resolves problems related to specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues within area of responsibility.

Customer Service Responsibilities

• Provides exceptional customer service as the liaison between the customer and Quest Diagnostics, supporting proactive client interactions.
• Manages inbound calls with a positive client experience.
• Collaborates with hospital laboratory staff, Quest Diagnostics sales team, and other functions within the organization.
• Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, and billing requirements to hospital staff.

Required Work Experience

• 1 – 3 years of relevant work experience.

Preferred Work Experience

• Medical background preferred, including medical terminology applicable to a clinical laboratory.
• Previous experience in a hospital laboratory environment preferred.

Physical and Mental Requirements

• Data-entry capability with the ability to enter up to 6,000 alphanumeric keystrokes per hour.
• Works in a biohazard environment, following safety practices.
• Able to sit or stand for long periods.

Skills

• Handles multiple tasks in a production environment.
• Hospital LIS systems knowledge or experience is a plus.
• Strong command of Microsoft Office Suite.
• Effective client interfacing with strong communication, collaboration, and problem-solving skills.
• Demonstrated data-entry skills to use Quest Diagnostics and hospital client systems.
• Maintains composure under pressure and exercises good judgment in problem resolution.
• Strong interpersonal skills to foster a positive work environment.
• Flexibility and ability to adapt to change.

• Day 1 medical, supplemental health, dental & vision for full-time employees (30+ hours).
• Well-being programs and health assessment programs.
• Vacation and Health/Flex Time.
• 6 holidays plus 1 MyDay off.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan and life and disability insurance with buy-up option.
• Flexible Spending Accounts and annual incentive plans.
• Education assistance and career advancement opportunities.

Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.