Admissions Representative

Job Location:

Deshler Family Medical Clinic – Superior, NE 68978

This position provides front‑office, patient support, and billing services to ensure efficient daily operations of the medical office. Responsibilities include patient reception and check‑in, scheduling, medical record management, insurance and billing processing, payment posting, and responding to patient and payer inquiries. The role also supports compliance, collections coordination, and quality improvement activities while delivering courteous, professional service to patients and visitors.

This is a part‑time opportunity located primarily in Deshler and includes time spent at the Superior location as well.

• Adheres to Brodstone Healthcare’s Mission, Vision and Values.
• Adheres to Brodstone Healthcare’s Standards of Behavior.
• Prepares office for daily activities.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates necessary information in the office computer system, and reviews it for completeness and accuracy.
• Scans necessary documents and obtains signed statement from patient to protect facility’s interests.
• Directs or escorts incoming patients from admitting office or reception desk to designated area.
• Assists patient in walking to prevent accidents by falling or transports non-ambulatory patient with wheelchair and carries patient’s luggage.
• Maintains appointment schedule and follows office scheduling policies.
• Answers telephones, screens calls, takes messages and provides information.
• Files charts, coordinates lab work, physicians’ reports, etc.
• Screens visitors and responds to routine requests for information.
• Communicates in a professional and courteous manner when assisting patients, visitors or insurance representatives with questions on accounts.
• Research and answer billing questions in a timely manner.
• Research and investigate over payments on patient accounts and process refunds to patients and/or insurance companies.
• Post payments to patient and customer accounts including those from insurance carriers, government agencies, patients, lawyers, etc.
• Obtain all information needed to complete billing process including getting charge information from physician.
• Code information about procedures/visits performed and diagnosis on services and keys charge into computer. Assist with coding and error resolution.
• Identifies delinquent accounts, aging period and payment sources.
• Responds to requests for release of confidential patient medical records in accordance with laws and regulations and ensures proper information is relinquished.
• Reviews each account via computer, reports, and other information sources such as credit bureaus for possible assignment to collection agency, make recommendation to Account Manager and assist in preparing information for collection agency.
• Attends and participates in departmental meetings / in-services, BH quality improvement program, etc.
• Performs other duties as assigned.

Education Required:

GED or High School diploma.

Education Preferred:
Associate degree.

Certificates, Licenses, Registrations:
None.