Medical Secretary II - Wakefield Job Wakefield Nebraska USA,Healthcare

Location: Wakefield

Job Profile Summary

Hours:

40 hours weekly, Monday-Thursday 9:15am-5:45pm, Friday 8:00am-4:30pm.

Location:

Tufts Medical Center Community Care – Wakefield, 888 Main St, Wakefield, MA 01880. This role focuses on providing administrative and business support to the organization in order to achieve operational goals and perform general administration duties such as producing documents, handling mail, preparing routine reports, making travel arrangements, arranging appointments, responding to inquiries, data entry, and operating office equipment.

Job Overview

This position is responsible for supporting the day‑to‑day secretarial, routine office, supply ordering, and other operational tasks in support of a single site. It involves planning, organizing, assigning, and directing staffing needs, and plans work schedules for all physician support assignments. The majority of the time is spent delivering support services or activities, typically under supervision.

Minimum Qualifications

High School diploma or equivalent.
One (1) year of experience in a healthcare setting including staffing and scheduling.

Preferred Qualifications

Associate’s or Bachelor’s degree.
Three (3) years of experience in a healthcare setting including staffing and scheduling.
Medical transcription experience.

Duties and Responsibilities

Handles routine administrative duties for the Medical Office.

Verifies insurance on every registration and educates patients on their insurance status.

Completes prior insurance authorizations and pre‑certifications for patient procedures.

Communicates with patients regarding their financial responsibilities for the procedure and discusses any bad debt or collection history.

Secures monies collected during shift and posts collections to each patient account with precision.

Schedules appointments for physician visits, diagnostic procedures, tests and preventative visits in accordance with established guidelines.

Sets up and maintains office records, patient and office files, periodically reviewing for accuracy and updating information.

Obtains insurance billing information from patients and keeps abreast of policies of participating insurances.

Act as a receptionist by greeting and directing patients, visitors and vendors while maintaining a professional attitude and a positive welcoming environment.

Receives all transcription, lab correspondence and other documentation pertaining to patients and routes them appropriately according to established policies and procedures of the office.

Manages all patient existing tasks, including but not limited to scheduling follow‑up appointments.

Orders office supplies and maintains appropriate levels of supplies; assists in care and maintenance of equipment.

Registers patients in Practice Management System.

Retrieves medical necessity documentation, ICD‑10 codes and CPT codes and submits them for insurance review.

Communicates with patients, physicians, and insurance companies on all authorizations and their statuses.

Determines costs of procedures via order entry or charge reference manual.

Assesses each patient’s financial status and insurance status, educating them about coverage options, financial assistance or payment processes.

Collects payment due for each procedure or office visit, provides change and/or receipt to patients.

Runs money journal at the end of shift and ensures balance between postings and collections.

Turns in monies to assigned cashier/accountant.

Provides patient education regarding office guidelines.

Physical Requirements

Frequent sitting, occasional standing or working, and lifting of 10‑15 lbs.
May be exposed to dust and other typical office‑like discomforts.
Manual dexterity using fine hand manipulations for computer keyboard operation.
Requires ability to see computer screen and read reports.
Requires ability to hear instructions from physicians and other clinical or nursing staff.

Skills & Abilities

Computer literacy, including familiarity with word processing programs, electronic spreadsheets, and facility in learning new applications.
Excellent interpersonal and customer service skills, including telephone skills.
High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies.
Strong business skills, including understanding of health care expenses, billing, revenue, and reimbursement models.
Ability to develop recommendations based on analysis and lead teams and drive decisions.
Excellent organizational skills with attention to detail.
Knowledge of medical terminology.
Ability to work independently with a minimum of supervision in routine matters.
Ability to prioritize work and be flexible with work assignments.
Self‑motivated.

Compensation

Pay Range: $18.81 - $23.51 (per hour).

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